Level Chicago - River North

Not for family it will work for chilling with your ex or old friends

We arrived early and asked if an early check-in was possible. We understood that it might not be guaranteed, but no one made any effort to provide updates on when our room might be ready. Instead, we were repeatedly told there were no available rooms, and we weren’t able to check in until after 4:00 PM. Because of the delay, we had to rush and get ready in the hotel lobby restroom before our plans, which was incredibly inconvenient and frustrating. What made the experience even worse was observing how the front desk staff interacted with other guests. It appeared they were much friendlier and more accommodating to certain people while treating others, including us, with indifference. Overall, the lack of professionalism and poor customer service left a very negative impression. Unfortunately, I would not stay here again or recommend this hotel to others.

The bar has been set so high by Level River North in Chicago, it would be difficult to stay anywhere else when visiting Chi town! The building felt secure, the grounds were clean, and the amenities were top notch luxury! The only thing I found odd is that our unit did not have a full length mirror...and there were plenty of walls one could have fit on. Oh, and if you like total darkness when you sleep, there was still sunshine that shined through the panoramic windows, even with full shades. But I mean with the view of Chicago, I cannot even say that was a minus. We loved everything about Level. The aesthetic was beautiful, the bed was very comfortable. The kitchen dishes and appliances were well kept and high quality. High quality washer and dryer in the unit. Water pressure and temperature was good and the staff was friendly and accommodating. The location was pretty central to the happening areas of the city. Very walkable district. We cannot wait to stay there in the future.

Great clean rooms and very good location.

Really plan ahead when it comes to parking. You’ll get ticketed for just trying to put your things in your vehicle.

I loved how simple and easy it was to access everything.

Everything was perfect

The place was spacious and well decorated. Location was great and staff was friendly. We did not use the amenities but the 6th floor was amazing! The two things that could be a lot better: shower pressure and blackout curtains. I am a very light sleeper and the room was filled with daylight as early as 4:45am in June. Shower had no pressure and very little water. Overall was a great stay!

Great kitchen space, spacious rooms, many amenities such as pools, spa, sauna, kids play room, out door cooking, etc.

Will be our go to place everytime we visit the city!

Good overall

Close to everything

Amazing location in River north close to many popular spots in walking distance. Apartment was huge and can fit many people especially a big group. I loved the amenities, felt very luxury and a nice extra with a fully equipped gym, sauna and pool it’s perfect for relaxation and fitness. The views were also incredible. The only thing is the water pressure in the bathrooms isn’t very strong but everything else is perfect, staff on checkout was slightly rude when we asked to leave our luggage and not very welcoming. Overall i would stay here again :)

Everything was perfect from the check in to the check out....

This place was absolutely amazing! Wish we could have stayed longer! The location was wonderful. The staff are ALL super friendly and helpful and the room was perfect!

Clean room and this is a condo so it’s not really a hotel. I enjoyed my one night there and they let me park until the afternoon so I really appreciated that there was no bottle of wine waiting for me as it said in the Expedia rental amenities section, but the fitness center was worth it.

A full suite. They even gave me a bottle of wine when i checked in.

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Staff was fast friendly and helpful rooms were immaculate. Loved everything

Communication with staff/host 10/10 place clean felt safe would definitely stay again definitely worth it