The Chicago Hotel Collection - Magnificent Mile

Staff was friendly and helpful!

I understand you get what you pay for but I was charged a deposit and I have yet to get reimbursed it’s been 2 weeks since my stay and every time I contact them they say wait 5-7 business days and it’s been 2 weeks!

No coffee maker in room. Only every third day cleaning for the room. Phone did not work.

Really nice place to stay! Everything is near by and within walking distance!

The hotel room bathroom had a continuously leaking tub faucet. Housekeeping woke us up at 08:00 in the morning. Then came to our room again at 10:30. We were set to check out at 11:00, so I’m not sure why the unnecessary interruptions. There was not a do not disturb sign to hang on the door.

Good for the price

My friend and I enjoyed our two-nights stay at the Chicago Hotel Collection- Magnificent Miles. Especially the rooftops bar, it provides amazing drinks and foods!

more of a motel than hotel. tv didn't work. staff said call engineering tomorrow. room service every three days; no glasses or ice bucket; dirty glasses in hallway for THREE DAYS. Bar in lobby not open for days. called desk at 8pm and no one answered.

The walls was tearing apart when we get there it was half a roll of tissue and it was no other tissue. I just didn't like it. We had to call the front desk three times in order for them to come bring us towels and tissue.

It was nearby to everything. Raymond at the front desk was exceptional and a wealth of knowledge.

The staff was wonderful from the front desk to house keeping. We had a wonderful experience!

It’s fine

The room was clean. They didn't offer us any bottled water. The AC unit made a lot of noise. I opened the door to the filter and it was filthy. The filter was sucked into the unit because there was little to no airflow. That would explain the noisy unit. I took a picture of the filter. Had we stayed longer, I would have talked to the manager on call.

I went to the hotel and paid for valet parking and left my car with them, but they didn't bring it back on time and I received a parking ticket at home because of their mistake. I didn't like that; they should be more attentive.

The staff is hard to reach before you get to the hotel. Once we arrived there were zero issues.

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What I found frustrating was that the texting line didn’t work. I had to call because I could not get answers via the text service they kept promoting. Also, the upgraded package, which apparently was for everyone, was not well explained. For example, I was traveling with a child, and they didn’t tell me that they would be counted for breakfast despite them only being part of the whip cream club, I wasn’t told that the drink tickets and the $10 dinner was available at any time on weekends, despite a time limit posted on the website. I found out by eavesdropping that the TV actually worked and that the internet was easy to access. But, the staff, as people, seemed really kind. They just don’t seem like they communicate well with each other as my card wasn’t working despite having called. They seemed extremely hard working. And, I’ll say it again - for the price and the location - I will stay there again.

Will be staying again

Very well maintained hotel. Staff was somewhat helpful but the valet when I checked in was extremely helpful didn’t order food and got any complimentary drinks as they mentioned. The door to my room was not plum and wouldn’t lock Securely unless you slammed it shut . One AC vent wasn’t throwing as much air as the other one and the tv had no cable or premium channels only a few channels in Spanish due to the antenna . Coffee had to be done in the lobby but had no water ready . Overall I would give the hotel. 8/10 it’s a very good value and a nice hotel

Staff was kind. That was a plus. Room was not as advertised...."pull out sleeper sofa for two adults" was an L shaped, narrow couch, 5.5 feet each direction. No pull out, junior suite. Had not been vaccumed, hall nor room. Two tvs, one remote, tvs did not work. No answer at front desk, texted, no answer until next day to "try channel 5." Then they worked, no guide, just scroll up and down, basic channels. Two bath towel sets for room rented for four adults, they did give more towels at desk, many floors and elevator wait down. Bathroom backlit mirror was out, no fan, very narrow shower (no tub), have to stand sideways. (I am 5' 5", 135 lbs) Toiletries were plentiful and smelled good. $35 breakfast is a typical included breakfast buffet like at a cheap hotel, think Days Inn, Quality Inn caliber pancake, egg, sausage. Lots of fruit which was nice. I couldn't tell if everyone gets the guest amenities or not. I paid $23 on Expedia but the hotel says $79. That includes two $35 breakfast passes, two drinks at rooftop bar (decent) and $10 dinner coupon. Two waters each day, early check in, late checkout. Everywhere felt like it needed a deep clean. Windows terrible in front lobby and bar. Oh, windows in "city view junior suite" were covered so no view. Paid extra for view. Don't do that. Room air conditioning was awesome, shower was hot, king bed was very comfortable with great bedding. We sleep terrible in hotels and we both slept great here so that is a HUGE plus!