The Chicago Hotel Collection River North

Will stay again

Hotel has potential. Staff wasnt polite or helpful. Trash in hallways at all time. We had to beg for bottled water… not a great experience.

My pillow on my bed was dirty and stained when I check in the receptionist was rude. The door to me room was stuck and wouldn’t fully close unless I pushed it with my body. Not very welcoming I will not be back

Ma chambre était a 5 pieds de 3 voies ferrées

Our room was not as advertised. Main concern was the second sleeping area. There is one bed and advertised a second double sofa for sleeping for two people. This turned out to be a regular sized vinyl vintage couch that will definitely only sleep one. If we had four people we would have been out of luck. The room was definitely advertised to sleep four adults. The other major problem is that it advertised being stocked with silverware dishes to eat on and dishes to cook with. So we drove 4 hours away with frozen food. All of our food defrosted because the freezer is 2 in tall. We had no way to cook. We booked through Expedia where it did not mention 125 deposit. Very disappointed. Will not stay here again. Cute decorations. But very basic. Definitely holes in the walls that haven't been fixed. And silly things like no back to the remote control. Felt more like an Airbnb than a hotel.

I like to stay in but the outside window is too small for this type of room.

Staff available certain hours. Location worked for us.

Good place to stay. Reliable too

The ‘room only’ stay was as it was described. Basic cleaning of the room was not done. The staff was not polite and had to walk on eggshells around them.

Be aware that there won’t be anyone working the lobby until 10am to let you or anyone in. And I was unsuccessful at getting an early check in. That was annoying. Otherwise, cool place.

Despite my Expedia booking times listing check-in at 2pm and checkout at 12pm, the hotel insisted that check-in was 4pm and checkout at 11am. They would not budge, even when I provided the exact booking details I had paid for - so information is clearly incorrect. Hotel should have honored their listing details. Additionally, when I did the early check-in on my phone, also there listed the 2pm and 12pm times...so multiple places where the booking information provided is incorrect. We waited a long time to check-in (one staff member who was very busy trying to do everything), also other guests in the same situation waiting to check-in standing there over 30 minutes with nobody even at the desk. Our room's toilet had not been cleaned. I guess because this is an independently-owned property there were other "fine print" items that was confusing after I made and paid for the booking - like being asked to pay more for amenities the Expedia booking listed as complementary. The whole ordeal of contacting the hotel with questions multiple times because of confusion surrounding the forms I was asked to sign, wasting my time on a back-and-forth email thread, them not honoring the booking details times, slow check-in, dirty bathroom, unhelpful staff/owners...all this hassle without them even attempting to help or being polite to assist means I won't be booking with them again.

Clean and well maintained. Staff on premise was very helpful, the only slight issue was communication remotely before arrival was spotty.

Love the modern decor, very clean, great area

Customer service needs improvement.

Unique property! Very clean. Easy parking. Good location.

The rooms were small but a nice vibe

awful staff AC quit working just not helpful at all and lazy employees

Muy mala atención abitacion enpolvada te piden un depósito por de seguro y se quedan con el aunque no pese nada en la aviación te sale muy caro al final no lo recomiendo para nada

The staff was very unhelpful. They wouldn’t let us check in until after 4pm and when we were able to check in they said our AC was down and were not accommodating to our situation. The front desk girl on nights was extremely rude and should not work customer service.

We immediately turned around and asked for a refund. They gave us a run-around saying we would have to email some mystery manager who can't be spoke to. A week later, we still dont have our refund. Beware, they also try to add a ton of fees once you arrive. This is a full-on scam.