The Chicago Hotel Collection River North

Fun set up! Great a/c. Room was very clean, and the bed was comfy

I am still fighting with this property to get my deposit back of 75. They do not return messages and put you in VM when you call. Ridiculous! I stayed for business and never left my room or used their internet - which was not available! Very frustrating.

Room was clean and staff was helpful.

UNFORTUNATELY, MY FAULT WAS NOT REPORTING A COUCH THAT WAS BROKEN WHEN WE ARRIVED AT MY ROOM. THEY CHARGED ME $200; I HOPE THEY REPAIR IT AND REPLACE IT, OR THE NEXT PERSON REPORT IN CASE THEY HAVEN'T CHANGED IT; OTHERWISE, THEY WILL CHARGE OTHER PEOPLE FOR THE SAME "PROBLEM".

This place was very cute and clean, the staff was very helpful and I would definitely come back again

The photos on the website show that there is a coffee bar or some type of lounge area. Unfortunately, this is no longer the case. The hotel itself is quite unique. The beds are comfortable, but the rooms are small. Not an issue for my husband and me since we spent very little time in the room. It is within walking distance to a wide variety of shops and restaurants. One downfall is that the second floor rooms are on the same side as the "L". It isn't bad though. The trains stop around 1am but are not super loud even until then. Definitely not for older guests or those looking for breakfast or other amenities on site. It's a great place for a couple of nights.

Lovely time will be back thanks

My mother in law and 4 year old son got bed bugs bites here. We stayed there before and we had an ac issue but still gave it another try and now the bed bugs just gave us the ick :(

Very friendly and understanding staff

I booked for 4 people. Pictured room showed bunk beds. The room had one double bed and a couch. There were no bunk beds . Staff did not get this fixed or offer any remedy. We had to leave.

The surprise fees were not a great first impression. Rooms were clean, location was amazing, but staff were kind of useless and seemed overwhelmed at times.

They charged extra for the stay. And it was not mentioned during booking.

There is a kitchen with coffee makers that was well maintained.

AMAZING LOCATION AND PROPERTY

The train was literally 4 feet from my window and shook the room every 6 minutes! Impossible to sleep. Attempted switching rooms but was denied and offered earplugs. Checked in at 9:30pm checked out at 6am! Will not stay at this hotel again or use Expedia. Spoke with Expedia and the agent gave me $25 credit not nearly enough. At work exhausted!!

The front staff never made eye contact while checking us in and seemed very unfriendly during our exchange.

Clean and family friendly once. Would be helpful if staff said the kitchen, game room and living areas were downstairs in basement. Everyone was having to find these themselves.

Bed was comfortable, floor was dirty, staff often not available.

Staff were unfriendly and unhelpful, if you were able to find them. Drunk kids yelling in the halls at 4am. A room that felt more like a jail cell than hotel room. If you are looking for a hostel with zero amenities, you may like it. Otherwise, try someplace else.

Hotel was convenient and the room was very clean. Only issue was the hard floor that made things noisier than it might have been had there been carpeting.