The Royal Sonesta Chicago Downtown

I wouldn’t stay here again. I was put next to the elevator it was loud dinging all night and morning. Ironically, being right next to the elevator but it would take at least 8-10 minutes for the elevator each time when it was busier in the mornings. At one point, we had to take the service elevator because the cleaning staff felt bad for us. Additionally, at least during the summer people were either protesting in front of the Trump hotel blocking the streets with cars, fireworks, and dance parties between 12-1am. If you don’t need to sleep, it was great! Never again!

All Team members were friendly and focused to help us in any way possible - starting when we pulled up to the property. Thank you for making our stay so special!

This hotel has a perfect location right near the river and fun things to do. An elevator was not working the entire four days we were there which really affected being able to get up and down to and from your room. One time it took almost 10 minutes to get an elevator going down while we were waiting for an Uber. The room was nice, clean and met our needs. The staff was friendly and helpful. The restaurant, Hoyt, always seemed. packed and crowded so we didn’t end up eating or drinking there. Overall, not as high rated as the London house, but certainly nice in a great location.

Staff was super helpful in my arrival

Excellent location and very good views from the hotel. The inside of the room is ok. Nothing over the top. Bathrooms were clean and well-maintained. Elevators had wait time at peak hours.

We enjoyed our stay very much and will definitely stay here again. The only complaint is the elevators were very slow all weekend long. The hotel was very busy so it was hard for them to keep up. Other then that we enjoyed our stay.

Jock was a gem! Very helpful and friendly.

Gorgeous hotel. Location is fantastic. Staff are very friendly and very helpful. Our rooms were clean and we had an awesome view. We will definitely stay here again.

Good stay. Great location. Great room view.

Had a Fabulous time. Beautiful views. Perfect location.

The staff was very helpful and accommodating, we arrived early and a room was available. Our room was very clean, a nice walk in rain shower with a bench. They have a nice restaurant the Hoyt that has good breakfast, lunch and dinner options. The location is optimal since so many things are within walking distance or a short cab ride usually $12-15 bucks. We loved Chicago and the Royal Sonesta and will definitely stay here again.

Great place to get away, unwind and enjoy the sights of downtown. Everything in walking distance, great location and great attentive staff. Valet was very much on point as well.

Excellent location right in the heart of everything. Staff was very friendly and helpful throughout my stay highly recommended when visiting Chicago

Room was clean, hotel smells good, we had a great view ! Restaurant had a bomb breakfast sandwich! Staff were nice as well. Would stay again.

We stayed here because of it's proximity to the children's museum and other attractions for our kids. The kids did really like the bunk beds in the family suite. However, for how expensive it is, it's a bit run down. It's pretty clear it needs an update. If you have a car, you have to pay for valet or self-park far away. We did valet and in general the valet guys were super nice and helpful, although you have to text for your car 20-30 mins before you need it, and there was one time when I brought the car back and had to wait for a valet to show up (but I get it, they're busy). There were large tour groups that took up the elevators and lobby a lot. And there's no room service. You have to go down to the restaurant to order and then bring it back to the room yourself. The first night the restaurant was closed, which is not ideal when arriving with small kids. All in all it's fine, but it's just not super family friendly.

Great location in Downtown, spacious rooms. However the outside noise of loud cars and emergency sirens were constant and often disturbing at night. Could hear neighbours talking on the room next door. Not a quiet hotel at all.

Outside dining was never open /available

Friendly & helpful staff!

Nice property

The food at the lounge was terrible. Ordered the royal burger and it was by far one of yhe worse burgers I have even eaten. Patties tasted like they were frozen and thrown on the grill without any seasoning. Extremely disappointed due to the fact that the hotel was great.