Hercor Hotel - Urban Boutique

The only issue was that you can hear the outside noise and the people walking in the room on top

The hotel wasn’t horrible, I’d give it a 2.5-3/5. The staff was helpful! There is no breakfast or even being gold with Expedia, there wasn’t many perks that could be used. I had to pay a $100 deposit for a mini fridge that did not work. The lamps in the room seem to be coming off and there were loose cables. The staff was once again helpful, it smelled clean and they changed our sheets which is a plus. No microwave in the rooms, no iron or ironing board but does have a hair dryer. The bathroom situation can also be uncomfortable, the toilet has a shower curtain you can pull as “privacy”.

alejandra at the front desk was AMAZING!!!! We loved her. We were celebrating our anniversary & a birthday and she was so awesome !!! the hotel was clean and well maintained. the only star i took off was the bathroom, it could have been cleaned a little bit more but everything else was so amazing!! we will definitely be back.

Good place to stay. However… the actual location to an unsuspecting person will be off putting. The area is known for seedy individuals and the 7-eleven next door has been robbed a lot in the past. None the less the property is clean, well kept/maintained, staff 9-10 (had to wait a bit to check out) staff was solo, doing morning routine stuff. Overall I’d give this establishment a cool 7-10 only because of location

Mattress was a little lumpy but overall experience was excellent.

Very friendly and accomodating staff

Rooms are tiny - ours had a king size bed and had very little space around the bed to move around the room. The room looked as the photos on the website, just creative angles from who ever took the photos.

The property was clean the are around was not the best. Real noisy.

Location - many restaurants close by

Convenient location, decently near enough the Convention Center. I loved the breakfast. I didn’t expect that a small botique hotel would have a good breakfast.

Nothing. Terrible service. Never responded to emails, booking messages nor phone calls. Everything.

Exceptional

Nice room air conditioner didn’t work besides that I’ll come again ac gotta work this time

Food is packaged and not edible for my husband and self. The staff was excellent made up for the poor breakfast

Excellent experience in this hotel - super friendly staff, room upgrade, nicely appointed and designed rooms, parking and wide range of breakfast items offered! About 10mins driving to downtown. Great little hotel.

2nd time here. Rare gem w the free parking.

Very clean and great breakfast

Good

Made a non-refundable, pre-paid 2 nights booking that was scheduled a few weeks out. I called the Hercor desk that morning of check-in to advise of an urgent inability to travel, but since the reservation was pre-paid/non-refundable I would offer my room to another of the traveling family. The front desk said I needed to go through my Expedia booking to advise whom would use my booking. Okay, I said, I can do that. Sent the message through Expedia to advise the name who would use the 2nd night of my booking, and followed up with a call to the front desk. The clerk told me that my reservation had been canceled for ‘no show’. What? I had said I called the previous day to advise, and followed the instructions given. The clerk refused, unwilling to made amends or re-open the booking to use the room that I had already paid for. I kindly asked she push my request up for review/approval, but did not hear back. I called Expedia on that cancellation, they too called the hotel. Expedia said I needed to call the hotel directly and ask for the manager, after the holiday. I did that, and yet still no response, or any sort of acknowledgement. I am not looking for a refund, only a little kindness and empathy for helping travelers in need. I suppose when they already have your money, they don’t have to care.

Great hotel for the value.