Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason

They didn't let me change my dates

No coffee or juice on breakfast bar. Pool was closed. Refrigerator leaked. Small bedroom comforter had cig burn on it. Small bedroom a/c had panel falling off. No coffee in room. Coffee pot was very dirty even had an used filter with coffee in it. Could not connect to wifi with password given. Very unhappy customer.

The front office was not open 24 hours, which made it difficult to get assistance when needed. On multiple occasions, when I asked the staff for help, they acted as though my requests were a major inconvenience rather than providing basic customer service. Additionally, I was charged a $150 deposit at check-in, and as of now, that deposit has still not been returned to my account. Overall, the condition of the property, lack of cleanliness and maintenance, poor customer service, and delay in returning my deposit made this a very disappointing experience. I would not recommend this property based on my stay.

Nothing. Notified at checkin for $150 deposit(at a hotel, really).Not very friendly. Bathroom floor needed swept. Blanket had grease stains on it. Couch stunk(had go buy Lysol spray). Wanted to checkout a day early and no was there for over an hour. Another customer was locked out of his room and waited longer than I did. I didn't complain because I knew I wouldn't get my deposit back. Worst stay ever. Hawthorn should be embarrassed to have their name on this facility

Power in our town was out almost 4 days.

We stayed here while visiting Kings Island. The property was run down, but you could see the staff was actively working on it. We enjoyed having the additional bedroom for our son and the living room and kitchen area instead of just one room with two beds and a desk. It is close enough to Kings Island that I was able to come back midday and rest then go back to KI. The breakfast was available but with limited options. There were people hanging around outside that looked like they lived there, but no one bothered us or our vehicle. The staff was very nice and helpful, but they seemed a little overwhelmed by the workload. All in all, it was a great value for what we got and our son kept saying what a nice place it was.

Only thing it was close to kings island Well I was charged 177 dollars for a room with a 150 dollar deposit that I never received back, the room didn't have any towels, coffee maker, pillow cases, TV remotes were missing and the place was dirty. Even the staff seemed shady. Anyway I will tell everyone of my friends not to do business with this place, and never book with hawthorn hotels again.

Numerous excuses were given, but the manager we spoke with the day of check in wasn't present. Sent an email and messages through hotels.com and still no response from the hotel.

The worst ever among all...

• A stained couch in the room. • A stained and partially painted ceiling. • A board bolted to the wall directly above the headboard. • The air conditioning in the room was not working at all, and there were no other rooms available for us to move to. • A broken flower pot outside that management had secured with a ratchet strap rather than simply removing and replacing it. • An outdoor patio area and furniture that appeared so dirty and poorly maintained that nobody would want to sit there. • Extended stay? The Kitchenet didn’t offer a single kitchen item. • No amenities, not even a plastic cup in the bathroom In addition, I overheard another guest complain that his room smelled strongly of smoke. He was reportedly told there were no other rooms available, yet he was not offered a refund. Overall, this was a very disappointing hotel experience. I expect Expedia to recommend properties that meet reasonable standards for cleanliness, maintenance, and guest comfort. I would appreciate Expedia reviewing this property and sharing these concerns with Hawthorn Suites by Wyndham and the appropriate Wyndham Hotels management team.

Dirty!!

Pool looks dirty. Poor quality of food. Staff were not helpful. Rooms were not ready at checking time. Breakfast was horrible. There was no hair dryer.

Mattresses with stains, the mattresses for the sofa-bed are old, almost gargage, you can feel the tubular structure in your body Tne staff didn’t not provide any sheets, towels, soap or shampoo until midnight I honestly expect to get at least 50% refund DO NOT STAY THERE, PAY MORE IN ANOTHER PLACE, BUT DO NOT STAY THERE!!!

The house keeper what stayed right next to us Pool close to things

Breakfast was gross. No coffee. Hallway smelled like smoke. Room was average but in pretty rough shape. Cannot honestly recommend.

The Hawthorne Suites has seen better days. At present the property is very run-down, not cleaned and in overall poor shape It took over a half-hour to checkin and my room had missing baseboards, a broken floor in the bathroom, essentially no supplies in the "kitchen", the public areas were filthy (do they not have a vacuum cleaner??), the one ice machine was broken (and obviously had been for quite some time). Overall just a unmaintained, not well cleaned, worn out property

The room was spacious the beds were clean and comfortable The carpet was dirty the dining room table legs needed to be tightened up because it the screws were loose when you had food out in the kitchen make sure it’s covered because the roaches will come out also the kid was at the table eating breakfast a roach came out the wall socket Omg I didn’t get a picture because it went back in the socket fast the bedroom had a baby sock on the floor balloons on the living room curtain popped of course and inflated the house keeper doesn’t pay attention to detail it was dusty in many places of the room bathroom was ok just had two small lotion bottles two used rolls of toilet paper two large towels two wash cloths one hand towel to use for Four people so the next morning sent the kids to get towels they told me they had to tell the short white guy ask the desk many times what they needed because he seemed like he couldn’t get the rite amount of towels and wash clothes for Four people so as I’m waiting and it’s taking awhile I started my way up to the office because he’s not very friendly and his sense of humor is funny at all you can tell he’s not a happy person and not helpful at all when you ask him a question now the maintenance guy and the young lady that works there I saw was very helpful I give them 5 ⭐️, hold up this is the best part so I checked in everything was great so the next day I checked my account on my phone they charged me again for the same price, as we got back to the hotel I went to the front office I explained it the the same little fat white guy with the stretched circle earrings he said to me it happened to him also and they talked to corporate about it and the problem isn’t fixed yet so this has been going on for a while so I wanted to remind the customers watch your money because if you don’t catch it, they got free money out of you out of your bank account. That’s not right so this is what I tell you that he wasn’t helpful at all with the situation about my money.

Passable

Breakfast was horrible. Limited options, no fruit served, no coffee (they said the machine was broken) and not even any napkins provided. Obvious health violations and felt like we were eating in a storage room. The check-out was a nightmare as cops were called on other guests also checking out (and crashing out). Everything. One positive I guess is that the a/cs worked.

As soon as I drove into the parking lot I knew I made a mistake, dumpsters overflowing, a foot of green, stagnant water in the closed pool and duct tape across the fridge in the “lobby.” To say the room was dated would be extremely kind. On my second night, my key wouldn’t work but luckily I caught the front desk person in the parking lot leaving for the night. I guess if I hadn’t caught him I would’ve had to sleep in the lobby?! When I checked out and asked for a receipt I was told their system was down but my $100 deposit would be returned the next day. Three days later I called back and was told it would be returned, it wasn’t. This week I called again and was told it would be taken care of - NOPE! My next three calls went to voicemail, so now I guess I have to dispute it with my credit card company. DO NOT STAY HERE!!!