SureStay Hotel by Best Western Clermont Theme Park West

There seems to be a no visitor rule; the emphasis on this was a bit much. We have 2 kids living in the area, and hotel would have been a central place to meet. We weren’t comfortable having them come to the room after the warning at check-in.

Amazing.! Was my second Time there.

Great value. Excellent staff and amenities. I would stay here again.

The hotel itself really isn't bad. Its just on a flag shaped lot behind two run down strip malls and between two dilapidated hotels. I didn't eat breakfast but if you do, it will be very difficult. The "breakfast room" is really small.

Exceptional

I love the cleanness and the staff was so good to us and the breakfast was good too. The rooms was amazing so clean. Nothing I love everything about it

I didn't like no tub stopper but king bed and I liked the bottles of shampoo conditioner lotion hanging in the shower. The night clerk Thurs night I checked in was very nice and the British guy super cool! Would highly recommend to anyone. Safe and quiet.

Spiders in the bathroom and the paint chipped on the walls with metal sticking out. I cut got a deep cut from the metal.

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Great value

I liked that there was an elevator. I liked the pancake maker. Very cool!. Great location for my family. I didn't like the fact that one of your staff kept saying there was a note in the system that there were TWO pets in the room. LIES! That was not me!

It was great

We loved everything about our stay...specially the friendly staff and accommodating. Very clean.

There were three people to my room. It was my nieces graduation. Her Grandmother and and Father stopped by and we were going to use the pool. They stereotyped my nephew because he had tatoos and I was hounded by three people as to how many were in my room and threatened to keep my deposit and charge another room. It made my family feel so uncomfortable they left early around to.m. I checked out at8 p.n. the night before I was suppose to. We weren't loud, causing problems or anything. They treated me as if I was some criminal. It's clean and well kept. But this was unacceptable and unnecessary

Exceptional

Good

Just ok, but good for the price.

Exceptional

The room is clean The hotel is quite, and safe I didn't like 2 things: 1- the guy in the reception insisted to hold $100 as security deposit to be refunded at the check out time, but he doesn't! I kept waiting for a couple of days after checking out And I surprised that he charged me the $100 !!!, so I called the hotel to ask them to refund me my money. What you supposed to be refunded at the check out hour, then, he took two days to make refunding for $80 .. 2- in the checkout day, I asked him to let me make late. Check out only one hour, he insisted to charge me $10 per hr! I said, okay. So I did check out only one hour late.Which is 12 p.m, when I ask it him to refund me, the $100 deposit, after cutting $10 for that hur, he did charging me $20 dollars instade of $10 !!! So I called him back wondering why he charged me. Double amount. However, he have they check out time on the system. So he promised he would return the $10 but he didn't! I want trust to repeat this visit anymore in this hotel.

The hotel is quite, and safe I didn't like 2 things: 1- the guy in the reception insisted to hold $100 as security deposit to be refunded at the check out time, but he doesn't! I kept waiting for a couple of days after checking out And I surprised that he charged me the $100 !!!, so I called the hotel to ask them to refund me my money. What you supposed to be refunded at the check out hour, then, he took two days to make refunding for $80 .. 2- in the checkout day, I asked him to let me make late. Check out only one hour, he insisted to charge me $10 per hr! I said, okay. So I did check out only one hour late.Which is 12 p.m, when I ask it him to refund me, the $100 deposit, after cutting $10 for that hur, he did charging me $20 dollars instade of $10 !!! So I called him back wondering why he charged me. Double amount. However, he have they check out time on the system. So he promised he would return the $10 but he didn't! I want trust to repeat this visit anymore in this hotel.