Extended Stay America Select Suites - Colorado Springs

Everything

Didn’t eat breakfast Dirty, so dirty. Smelled like weed everywhere. Mold in the shower, food splattered on the wall. Dirt and dust all over the floors. Door lock was broke. Blinds didn’t work. Hand prints all over the walls and ceiling. Hair in the sheets. So gross

Area is not the best if you are someone who prioritizes safety. The hotel is not very clean. Stains on pillow cases, mattress, bathrooms not so clean. There was dog poop in the back parking lot. Hallways floors were filthy. I would recommend staying a different location.

It was awful. I took one step in, turned around and returned my keys. I exhausted, spent my hard earned money for two nights, didnt stay even 10 minutes. Im waiting for a refund. When can I expect it?

Not enough pillows and towels.

Very good

Despite calling early in the day to inform the hotel of our late arrival time around 12:30am and confirming that our check-in could be completed as long as we arrived by 1am, when we arrived, there was no one at the front desk. We called the late-night number and were told that a staff member was on their way. No one ended up coming despite calling repeatedly. Finally, at 1am, we were informed that an audit was being run on the books, so check-in would not be possible until 1-1.5 hours later. We were told that we would be issued a refund, and we still have not received that refund.

Poor

Very good

I appreciate the location. Working full sized refrigerator and 2 stove burners for cooking. Audible car maintenance could be heard right outside my room on the first floor for three days of my seven night stay.

Audible car maintenance could be heard right outside my room on the first floor for three days of my seven night stay.

rooms were nasty. filth covered the walls. bed was uncomfortable.

rooms were nasty. filth covered...

Good

Absolutely nothing Had to wait forever to check in because no one was at the front desk. As soon as you leave the front desk area the entire hotel smells like dogs, cigarettes and filth. The elevator took absolutely forever and when my young son and I got off on our floor a man with a cigarette hanging out of his mouth watched us down the hallway to what room we went into. There were kids screaming in a room in our hallway and the room itself was old and gross and bare. About a step above a prison cell. We immediately checked out. The man with long hair at the front desk also had extremely string and offensive BO.

Tried checking in at 12:30 am after a six hour drive. Front Desk was closed. Sign on the wall next to a phone said to dial 500 to reach the night shift manager. Phone didn’t work. I called the Extended Stay main number and the agent said he would telephone the night manager and let him know guests were in the lobby. After 30 minutes (it’s now 1:00 am) I called again and the agent patched me through to the night manager. The night manager refused to come to the hotel (I had prepaid on a booking site) and his excuse was that the back-office system was closed for the night and he couldn’t do anything about it. After giving him a piece of my mind, I hung up and slept in my car.

Good

Mattress not so good

Staff was great Mattress not so good

Dirty bed, hairs, stains, and possibly bugs. Couldn’t sleep under the covers and terrible neighbors