Fairfield by Marriott Inn & Suites Columbus

The room was very clean and the staff was knowledgeable about every question I had.

Exceptional

Very clean, updated, great breakfast

Charged extra fee upon arrival at hotel. This was not disclosed during checkout on app.

We were in Columbus because we had placed my mother-in-law in hospice. The manager and staff were very kind and helped us find an extra night. This is a wonderful place to stay, It was quiet, clean and the breakfast was wonderful.

No.

Good

Price higher than advertised because of additional casino-related taxes. Beds were not that comfortable. Front desk clerk charged my credit card twice and then couldn't fix it (also didn’t apologize or appear to care for her mistake). After having to explain the double charges to the manager multiple times, he eventually offered bonus points for the hassle - turns out the amount of bonus points he gave me is equivalent to a free coffee from Starbucks, but of course he made it sound like it was worth more. And the additional charge is still on my credit card! Never staying here again

I also have a problem with making a Marriott reservation through expedia. After I made the reservation I found out I am not eligible for marriott reward points because expedia gets a substancially reduced room rate. I'm not sure what difference that makes points are established by the cost of the room. More points for more expensive rooms, and less for less expensive rooms. Except through expedia. Then you get no points. I now understand that the reduced rate room was the room Marriott couldn't market (outside noise), so give it to expedia. Let them market it for a reduced rate. I note that the rate was not better through expedia. Just about the same.

Great breakfast

Good

Stayed the night here because my daughter had surgery at Columbus hospital the next morning. Everything was perfect minus the fact I was charged for more taxes and then had to run my card for incidentals a second time. Not sure why this is but I already pay for the room and taxes thru hotels.com

Location and the shower

Fridge and microwave in room. Large area

Large area

Could use better staff

Exceptional

We paid a total for the room which said it included fees but we’re charged extra taxes . After we checked out.

Close to casino The air conditioner was way too loud

The breakfast was extensive: scrambled or hard boiled eggs, waffle maker, toasting variety, yogurt with MANY toppings, hot oatmeal also with numerous toppings and BACON!! Coffee, milk and various juices made this an outstanding buffet style breakfast. Oh, and had the weather been warm, the patio outside the breakfast area looked very inviting! So all in all, this hotel gets high marks from my husband and me. We will stay here again on our way through - and maybe even have time to hit the casino next door!