Phoenix Copenhagen

Cozy and well maintained property. The location is convenient to 2 Metro stops. 5 min. walk. The breakfast is excellent and well worth it. Also we found the beds very comfortable. Staff are all extremely nice and engaging. Wonderful views from top floor rooms. We’re not a fan of the open shower design. I know it’s tricky with old buildings but in our bathroom you needed to be very careful to not get water all over the floor.

Exceptional

Excellent location and clean room Too small a room without a cupboard

Pleased with the size and location of the room. Great fluffy towels in the bathroom. A lovely restaurant that served delicious food and provided excellent table service. Good choice of wines and beers. A nice breakfast with plenty of choice. A stain on inner pillow noticed when we removed cover on departure. A wobbly shaving mirror stand in the bathroom. Unfortunately we witnessed an altercation between a receptionist and the porter during our checkout which was awkward. Customer service should be the main focus.

Exceptional

Good

Exceptional

located in the heart of Copenhagen & bike rental on point

The staff is amazing. So friendly and helpful. The location is excellent and centrally located. There is an amazing buffet breakfast daily with plenty of seating. Hugo Restaurant is convenient and the food is great. The executive lounge would have been nice to have cheese and fruit later for after dinner and not just cookies.

luggage carrier he is smiles Very Disappointing Stay – Poor Service and Bad Room Conditions Unfortunately, my stay at this hotel was very disappointing. * There was a bad smell in the room, which made the stay uncomfortable. * The rooms facing the main street are very noisy, as there is almost no sound insulation. You can clearly hear the traffic and passing cars. * The housekeeping staff were also very noisy, constantly opening and closing other guests’ doors, which was disturbing, especially when trying to rest. * Room cleaning was poor and did not meet the expected standard. * I requested an extra bed, but I was initially told by one employee that the hotel did not have any extra beds available. However, when I asked another employee the following day, my request was fulfilled. This was very confusing and shows a lack of communication between the staff. Overall, the hotel needs significant improvement in cleanliness, sound insulation, housekeeping, and communication between staff. Unfortunately, based on my experience, I would not recommend this hotel.

Great location, right next to the Nyhavn, close to the town and everything else you need for a holiday. The room is slightly small but suitable for its purpose. There are nice restuarants, cocktail bars and other facilities you need around. I stayed in a room on the ground floor seemingly next to an open area, so there were cars driving around early in the morning, which woke me up, but not too big of a problem.

Pleasant

Superb

Only the location. The hotel is worn out. Realy old rooms and the front desk staff r extremely rude, and they made false claims about smoking in the room just because i threw empty cigarette boxes in the trash.

Friendly team Size of room

צוות המלון נחמדים מאוד, ארוחת בוקר טובה וחדרים יפים ונקיים

Check in was fast The room was small

Exceptional

Exceptional

Location Good outlook Room was small