The St. Regis Mardavall Mallorca Resort

Beautiful property in a superb location. Massively overpriced for the service they deliver (only a few examples below): - Room for 2k+ a night had no proper isolation and we could hear the next door baby like it was in our own room. - Impossible to get a good coffee - Baby can’t be prioritized (food at 11am is a problem, speed is a problem, water before 11am at the pool is a problem etc) - Half the staff doesnt speak English properly - couldnt place an order for a simple sandwhich plus sweet potatoe fries on the phone for 5min prior to giving up. - Pool staff and restaurant staff have insane egos and mistreat customers without apologizing - Restaurant staff didnt help with baby despite being first customers in the morning half of our stay (improved in second half) - Had audacity to charge me for the water I got myself walking from the pool to the breakfast and back (breakfast is already paid. no one served anyone by the pool so I got it myself) - There is no service, no kindness, the customer has to fight for every detail. Charging 2k+ a night for an “experience” like this is literally the worst value for money I have ever seen in hospitality in my life.

Beautiful property nice updated rooms and great breakfast Nothing

Friendly staff Great food

Everything is perfect. Services in hotel are outstanding!!!!!! Pool area and service was amazing! Breakfast was yummy!

EXCELLENT ALL WAS GRTREAT

amazing features like the infinity pool, hotel bar...and just overall amazing service. wish property had better access to the sea

Very spacious friendly staff

An absolutely stunning and luxurious hotel – truly a dream vacation! Everything was perfect! What made our stay truly unforgettable was the incredibly warm and attentive staff. You rarely meet people who are so genuinely kind and go out of their way to make guests – including the little ones – feel special. Our little one was especially excited every day to greet his ‘Police officer’ from the SOS staff by the pool– such a great man from the team! He also had many favourite people in the restaurant, where everyone was so friendly and caring. The whole atmosphere was full of love, warmth, and positive energy. Even the other guests were exceptionally kind. It felt like a little paradise – we didn’t want to leave! ??

No much - Not St Regis standard - rooms are 4 star , no proper check in , no guidance , proper welcoming and intro of the facilities , got lost in a huge complex many times . Food is basic , no value and the worst st Regis I stayed in . Pls adjust the operator for this resort - Sheraton like

Family room 373 had a view of the parking lot. We did not travel to Mallorca to stay in a room with a parking lot view. This was very disappointing and definitely not value for money. There is NO beach at all right next to the property.

Everything! small selection of tasty dishes in the restaurant

Bad

Superb

Staff fantastic, very helpful. Stay was exceptional and hotel is wonderful

First of all , it was disappointing ! The concierge wasn’t friendly and helpful at all !that’s first ! Second , the reception not well organized, the resort is small ! Just a pool and all kids in it ! There is no one at the reception after 9 pm as if duty finished ! The hotel entrance dirty ! The cars drop off not organized! The valet not available most of the time ! The price that we paid was exaggerated compared to what we get as services ! When we checked out in all 5 stars hotels there is someone responsible to make sure that all is good and well spend but at st Regis no one there to check on you ! It s overrated and not worthy !

Exceptional

Superb

Everything! -

Superb

The territory is spectacular! The gardens and lands are kept in immaculate condition. Their kitchen garden fills the air with wonderful aromas of herbs and lavender. The views from the terrace and balconies are breathtaking. We loved the attention and enthusiasm of every member of personnel. Our special appreciation goes to Javier from the Terra restaurant, The food in all the restaurants in the hotel is of the highest quality and taste! We’re looking forward to coming back soon because it’s been one of the best hotel experiences in our life! The rooms are spacious and beautifully decorated, the service is top notch, the breakfast buffet is abundant and versatile!