Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

The activity options for kids The junior suite swim out had so many gnats in the bathroom and in the sleeping area. Mosquitos had a heavy presence in the room and we killed them and gnats the entire stay. The shower was clearly not thoroughly and the bath robes that were hanging in the closet had yellow stains on it.

I didn't like that the water parks were closed and it was hard to get reservations at the restaurants. We were only able to eat at two of the restaurants where reservations needed to be made. Also, the smoke detector kept going off in our room during our stay.

Internet issues took two days to fix

Everything

Everything

Amazing hotel, amazing location, beautiful beach and very helpful staff including our awesome butlers Trinidad and Juan! Food quality was just OK comparing to some other high-end hotels, especially if someone needs gluten free options. Some meals were excellent, but not all. We had a water outage in the building, which was a little inconvenient (one evening). There was a long line to get custom coffee, with an option to pour regular coffee without the line, but the regular coffee was usually empty with about a 20 minute wait to have it refilled. We had star class, so we started getting coffee in the other building (23 I think) - and that was awesome with no wait - we definitely recommend “star class”. No place is perfect, and this hotel is not full 5 stars, but a solid 4,5, and definitely one of the best in Cancun for people who have children - we highly recommend it!

There was plenty to do for both adults & kids during the day & evenings. We did have a room that was extremely on the musty side. We had requested a dehumidifier right away when we arrived like many comments have posted. We had to dump that dehumidifier bucket numerous times when we were in the room and at least four times through the middle of the night. Towards the last couple days of our stay, it got really musty in there and humid, and our clothes in our suitcases became damp and started acquiring a smell.

The rooms need a little updating. The two rooms I had had a smell to them and one of them had a humidifier in it going. I also didn't like the fact that you can't get a reservation at certain places during your stay due to others already having them booked even when it's your first day there.

The pools were nasty. The timeshare employees were very persistent. Not what you want to deal with while on vacation

Pool was warm Some restaurants were too hot in their buildings

My son and I, couldn't make reservations at different restaurants, for the same day. He wanted to eat something different but once you book, a person, the app doesn't allow for another booking.

Everyone was welcoming friendly and the food was wonderful . The room looked exactly like the picture. The buffet should have more breakfast items

Location was great, food was good and I love the room

Location Cleanliness

The physical property was amazing, clean, and has a ton of potential. The staff were always extremely attentive and helpful. Everything was an up charged despite the facility being an "all inclusive", The drinks were definitely diluted, the staff would bombard guests when they first arrive to the property and try to up sell as much as they can, the shows were mediocre, and the night life was almost non-existant.

Everything and everyone was nice and welcome us with open arms

Everything!!

The property is beautiful and very well maintained. Our room was very clean and comfortable. The variety of pools and lazy river were great. The Japanese restaurant was very good. Buffet had a nice range of selection. Size. This resort is massive. It’s a long walk to get to most of the restaurants. There is a shortage of pool chairs and you have to get up super early to reserve chairs. It’s also difficult to get dinner reservations before 8PM.

Good

Nothing!!!! The rooms were absolutely disgusting!!! I changed my whole reservation to a completely different hotel!!!