Hilton Garden Inn Fort Lauderdale Airport-Cruise Port

The room was very clean, spacious and precisely what I was looking for. The staff were also extremely polite and accommodating.

Very nice hotel with attentive staff. The location is also good, with various shops within walking distance.

Accommodations are suitable for a one night stay. Maintenance is and upkeep of required

nothing to get excited about.

Front desk staff were very helpful when I called with questions about free airport shuttle, although it took about an hour of us waiting outside at the airport when I was told it would be about 20 minutes, they say not to call until we have our bags in hand. Next time I would call way before hand to not wait an hour otherwise I wouldn’t use their service. Although, the gentleman driving airport shuttle was very nice and helpful, one of our suitcases opened up and left a trail of clothes he was kind enough to let us know so we could collect our things. Very nice hotel other than waiting for free shuttle

Location was perfect and plenty of shops and restaurants nearby.

Clearly a budget Hilton option but the staff were great, check-in was quick and easy, and amenities more than expected. The room however had a really noisy air con unit that never switched off and rumbled all night long. The room itself and bedding smelt stale as if the room had not been used in a while. If we had been staying more than one night we would have asked to change room but it was ok for spending just 10 hours in. If staying overnight in FL again I’d certainly consider the Hilton Garden Inn again.

Great overall experience

Superb

Superb

The room shower was clogged up, not just for me but for another traveler on the same day. The saving Grace was that the staff was good and promptly responded to correct the situation. The property looks like a remodel of an older property where the elevators are old carpets are over, etc..

Poorly updated.

Best part about this place is it's location: close to airport, shopping in walking distance, choice of restaurants nearby, And, they sell transfer for bus to Miami port for cruises...no need to pay for cab (may be cheaper for large group for cab/Uber though).

Front desk staff were very helpful. Very walkable area. Shopping and restaurants within 10 minutes walk.

Loved it. Clean, nice staff, great breakfast, parking is free

The hotel is in a prima location. It’s near shopping, food and the airport. The elevator and some common areas need some retouching. The bathroom in my room was not that clean. The shower had visible mold in the corners. Other than that the bed was comfortable and we slept well.

Perfect trip

It was a very good location

On my first night, I found a cockroach in the shower. I called the front desk, and the agent told me there was no engineer on duty to remove it. Instead, I was told to just run the water and let it go down the drain. That was the only solution offered, and I was never offered a room change. The next morning, I woke up to find another cockroach in the shower. This time, an engineer came and removed the roach, but I still had to go downstairs and speak with another staff member to request a room change. While I appreciated that my room was eventually changed, no one apologized, acknowledged the inconvenience, or offered any type of compensation for what happened. Once you see one cockroach, it's reasonable to assume there could be more. That made me very uncomfortable for the rest of my stay and raised serious concerns about the cleanliness of the room. For a major Hilton hotel, this is unacceptable. I understand that Florida's climate can attract pests, but that's exactly why hotels should have effective pest control and regularly treat affected rooms. Guests should not have to deal with cockroaches during their stay, especially at a hotel that carries the Hilton name. I expected much better service, higher standards of cleanliness, and a more appropriate response to an issue like this.

After all of this and a promise for a refund the following day the hotel refused to approve the refund with Expedia even though the told me it was approved. I’m a Hilton member and this has really left me feeling hesitant to stay again with this chain. I would NEVER recommend this hotel!!!