Hotolos

Exceptional

We had a flight delay. Came in at a little before 11pm and no one was there. The entire place smells bad, smoke, marijauna, mold, everything. Room while slightly clean, but it still smells bad. Pictures in the booking looks like AI now to think about it. Do not book here no matter the cost. I was cheap but was not worth it

The customer Services. I had no complaints

When I arrived with my wife and son, the room they gave me was open and the room occupied. Then I went back to the reception and they gave me another room and I was also busy when someone came in bathing. I went back to reception and was given another room this time there was no one and if it was clean. The problem was about 11 p.m. when the room light went out, the microwave didn't work, the TV didn't work, and there was nothing internet service to watch. The reception is not to blame, but this situation was frustrating. And I didn't feel safe in that place.

Shar/Char from the bar & restaurant on site was wonderful! She helped us out so much when there was no hotel staff at the front desk on my first night of check in (very unprofessional). But overall, you absolutely get what you pay for. The lobby area is nice but that’s about it.

Exceptional

Nice hotel nice comortable bed. Nothing

Didn’t have our booking and...

It was really clean the front desk. Staff is really friendly. I had no complaints

To many people smoking weed

Location to airport, and they had a pool. I did not use the pool, but nice that they had that, along with a bar to purchase drinks at. The only good things about this place. I left. I did not end up staying there. I'll state some reasons shortly, but I must start with that NO ONE ever answers the phone. I called trying to inform them of my flight delay so I'd be arriving late. I called at least 20 times over the course of an hour, and no one answered (between 4p-5p). Then when I did arrive, I had to wait a good 10-15 before someone came and helped me at the front desk (around 10pm). Unfortunately, there was a language barrier, but that was not a big issue, but was slightly frustrating when she took a picture of my ID on her cell phone, and she couldn't provide an answer. Next, as walking to my room, there were a bunch of people partying at the pool area. Which is fine, but making note of it. I'm down to party, but I thought it was strange, because I couldn't tell if they were friends of staff, or actual hotel guests. Next, the room was full of bugs flying around, and the room looked like a jail cell. The images DO NOT MATCH AT ALL. I literally left the hotel. As I was leaving, the gal saw me and tried asking me why, and I was trying to tell her. The only thing she could tell me was that I wasn't getting a refund, and I said I didn't care because I could not and would not stay there. Absolutely not. If I could give this a 0 stars I would.

There were people living in the hotel and they were very rude, the food was awful, the drinks were worse! They were serving minors and the pool was like being at a ghetto house party, all you could smell was weed and super loud rap music. Not what I wanted around the children we were traveling with.

We regret staying there. The staff were not helpful in any way. Our concerns were not addressed at all. The grounds sorely needed cleaning. Stay away from this one.

Exceptional

Bad

Everything the rooms weren't clean on my arrival and the hotel food wasn't good either.

That it wasn't far from the airport. Everything the rooms weren't clean on my arrival and the hotel food wasn't good either.

Staff was helpful The location wasn’t very pleasant. Didn’t feel safe a lot of people live at that hotel and smelled like smoke

Shelley front desk manager went above and beyond her job description after the fact that we was sitting in hotel lobby for about 4 hours getting messages relayed via phone from a non worker to us. That place is horrible me and my family notified the hotel that we had a late check in (around midnight) We get to the hotel only to noticed that there is no available working staff member on site except for 1 housekeeper. There was about 10 other people waiting to get checked in as well. For us to hear from a person we thought was management or front desk that there are no keys to for any rooms. Another woman named char char who stated she did not work there she just owed the taco stand inside the hotel called manager and or front desk staff (Shelley)who which decided to tell her to relay messages to us through a phone call (unprofessional) Thats when we found out that My room was canceled in May but I paid for my room in June and was talking to hotol via text messages the entire time up until my trip (I,was never informed that) and they stated for me to call booking.com because they cancel my room and should have contacted me. Now on the other hand booking.com stated they see my reservation active it is not cancel but I did not have a room to sleep in. And as for my sister we both paid for 2 nights (fri/sat check out sun.) She was told she couldn't check in until Saturday 4pm mind you by this time it is now Saturday morning 130am what are we suppose to do at 130am with our children and your telling me she cant check in until 4pm (still no staff member on site this is all through a relaying message from a person who doesn't work there to us) Not one staff member/management decided to get out of there beds to come and try and help us. Booking.com tries to call and speak to someone and they spoke to the same person we did (char char the lady who owes the taco stand) she answered the desk phone while having the office/front desk manager on another line (cell phone) and continue to relay messages from the management to the person from booking.com I had to tell booking.com that the person you spoke to is not a worker of the hotel.

NOTHING AT ALL Shelley front desk manager went above and beyond her job description after the fact that we was sitting in hotel lobby for about 4 hours getting messages relayed via phone from a non worker to us. That place is horrible me and my family notified the hotel that we had a late check in (around midnight) We get to the hotel only to noticed that there is no available working staff member on site except for 1 housekeeper. There was about 10 other people waiting to get checked in as well. For us to hear from a person we thought was management or front desk that there are no keys to for any rooms. Another woman named char char who stated she did not work there she just owed the taco stand inside the hotel called manager and or front desk staff (Shelley)who which decided to tell her to relay messages to us through a phone call (unprofessional) Thats when we found out that My room was canceled in May but I paid for my room in June and was talking to hotol via text messages the entire time up until my trip (I,was never informed that) and they stated for me to call booking.com because they cancel my room and should have contacted me. Now on the other hand booking.com stated they see my reservation active it is not cancel but I did not have a room to sleep in. And as for my sister we both paid for 2 nights (fri/sat check out sun.) She was told she couldn't check in until Saturday 4pm mind you by this time it is now Saturday morning 130am what are we suppose to do at 130am with our children and your telling me she cant check in until 4pm (still no staff member on site this is all through a relaying message from a person who doesn't work there to us) Not one staff member/management decided to get out of there beds to come and try and help us. Booking.com tries to call and speak to someone and they spoke to the same person we did (char char the lady who owes the taco stand) she answered the desk phone while having the office/front desk manager on another line (cell phone) and continue to relay messages from the management to the person from booking.com I had to tell booking.com that the person you spoke to is not a worker of the hotel.