AC Hotel Des Moines East Village

Good

It was a nice short stay after a concert. It was an easy walk from the venue so we didn't have to change our parking. The rooms were clean and the beds were comfortable. Nothing to complain of

Enjoyable stay, comfortable and clean. Convenient location and helpful staff

Very good

Exceptional

Very clean, friendly staff, bar on the rooftop is amazing.

Exceptional

First off , the lady at the front check-in had a corn cob up her butt apparently as she was to put it mildly crabby. Then we were charged $35 for parking our HC vehicle. (Apparently you purchase a spot and if we had not had a hc placard we would have had NO parking). However, when we returned from the ballpark, all the HC parking was full! So we sat there not knowing what to do. I had to search for over 10 minutes to find their phone number (which of course was NOT easily found ANYWHERE on their website). When I finally found it and called, I was told we had to wait til someone left ??? What?? We paid $35 a night for a shared spot?? And wait- that wasn’t even all - the rain shower didnt work (and yes we knew how to use it) mentioned it to staff, was told we didnt know how to work it. Breakfast was great so there was one plus I guess. Certainly not work $300 for breakfast lol. My advice. Go somewhere else

Very good

The hotel was very nice, the staff was very helpful, they suggested other parking options than their underground parking at $35 a day cost. The disappointment of this hotel was the breakfast that I paid for , turned out to be yogurt, granola bars, plain croissants and coffee, was told there were not kitchen staff since it was a holiday. From past stays at AC hotels, the breakfast was an elaborate buffet with a European vibe. Great location to walk to shopping, restaurants or other attractions!

The staff was great and overall experience was good.

Superb

comfortable, clean rooms

Exceptional

Would not come back

Very good

We got no sleep—our room was right next to the elevator. It was incredibly loud all night long.

Easy access. We wood for a wedding and location was great on and out It was great.

staff did not point out the VERY important fact that you could not use the elevator without your room key. my kids and i thought the elevator wasn't working. Then, i went upstairs to the restaurant to get food and didn't bring a key because my kids were in the room. i couldn't use the elevator and i got locked out of the hallway to the stairs. it's a good thing i brought my phone so i could call one of my kids to rescue me!!!!! Another guest in the elevator informed my daughter that we needed the key to operate it. that is a pretty important piece of information to share with a guest that is paying 250 a night and traveling with kids. what if i had sent a kid down to the lobby without a key? they could of ridden down with a guest with a key, then got stranded without a way to get back up!!!!

All around an okay stay.