Holiday Inn Downtown - Mercy Area by IHG

The rooms smelled bad the halls smelled also. staff was helpful did not have breakfast. air was ok. the parking lot was a mess due to construction. I will never stay here again unless it is totally remodeled.

Very outdated rooms. Plug ins were so worn out that the cords would not stay in so you could not use. Air conditioner was very loud and never cooled down the room. Kept it on 68 degrees and sweated all night. Rooms at a very 1990’s vibe. Best part of the hotel is location.

Very nice hotel close to the Casey’s Event Center. Thank you for the clean room and friendly atmosphere.

Clean rooms, mini fridge and microwave, parking lot was under repair so had to walk to a temporary lot but other then that this was a nice hotel. Very close to downtown which was very convenient.

I loved that they offered the free shuttle to the venue. Prices at the bar seemed very high

Good

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I stayed at this hotel years prior but this visit lacked working ice machine on floor of room. Plus had to visit 3 different vending machines to get one that worked. Staff were friendly and shuttle was nice!

I felt there should have been notice that their normal parking lot was under construction so we could have prepared for hauling our luggage across the street. We found some trash from the last guests in our room which made us question the cleanliness of our room. We went down for breakfast at 705 we’re told the food wasn’t ready yet so decided just to leave by 715.

Great shuttle service to and from the concert!!! The parking at the hotel is in the lot right across due to theirs being closed. Other than that it was a great stay

Exceptional

Parking lot was closed so had long walk from our vehicle to the lobby. Old When we checked out it had been storming. Same distance to the vehicle. Not informed about the closed lot. Room was not cleaned for uor 2nd day. A towel used for makeup removal was placed Back for reuse. Local employees said since we used Expedia to reserve rooms they could resolve any complaints.

This is a great hotel with a close walk to the Casey's Center.

Clean room n bathroom Parking. Could not find parking. Staff told us to park across the street. Because of construction

Frankly considering this hotel serves a major trauma center, it is absolutely ridiculous the property is in such a run down state.

There isn’t front door access. The parking structure and front drive is under construction and from other reviews has been for years. You have to park a block away and carry all your things. I. The pouring rain wasn’t fun. I don’t see what they have for people with accessibility problems

Location There isn’t front door access. The parking structure and front drive is under construction and from other reviews has been for years. You have to park a block away and carry all your things. I. The pouring rain wasn’t fun. I don’t see what they have for people with accessibility problems

All the staff were helpful and friendly, the room was clean and the beds were comfortable. There were 3 reasons we gave 4 instead of 5 on the overall rating: 1) the "free breakfast" was only extended to 2 adults from each room, and we had 4 adults in our room. So rather than eat in the hotel restaurant, we went to a local favorite brunch place, to cater to the wishes of the group, so that 'amenity' was wasted on us. 2) we had trouble figuring out how to get to the hotel because of the parking lot being closed. We did eventually locate the correct lot and were able to schlepp our luggage across the street safely, with some extra effort. 3) the faucet in the tub/shower was almost impossible to turn fully off. All 4 adult members of our party tried to turn the tub faucet so the water would fully STOP, but only the heavily muscled, 21-year old college athlete member of our party was able to get it turned fully off with great effort. I definitely want to repeat that ALL the staff were friendly and helpful, from Ken at the desk, to the wonderful bartender/waitress in Cityscape the night we arrived, to the housekeeping staff. Overall, it was a GOOD stay, with a few inconveniences.

7th floor by the street was very noisy. Could not get the temperature set right. No one told me the front was under construction. So there was a long walk fron parking lot to the hotel.

Very good