The Queensberry Hotel & Restaurant

location easy to get to but when asking a local for directions the first thing they said was oh that place is shutdown geez where do you start? hotel was closed when we got there, had some guy telling us by phone we could not get in till check in a 4pm even though i was just wanting to leave a case ( he just automatically thinks your the thickest people on the planet for turning up early and don`t understand check in times). there was no heating in the hotel , guy bled radiator when we got there, cobwebs everywhere, towels yellow and dirty , bedding also not clean . avoid if you can a halfway house would be a better option

Very good

Bad

Nothing Everything

I love the fact that my Host communicated with me on direct call while I was on my journey and made everything possible for me to get the directions right and be comfortable as well. I loved the location and it wasn't far from where I was going. I slept soundly without any disturbance. I loved my stay and would recommend it 100% to others I can't think of any shortcoming, it was perfect for what I wanted.

This is certainly an unusual place to stay. I'm not going to complain as it was pretty inexpensive for the centre of Dumfries. That said, the rooms are above what once was a bar, maybe nightclub - hard to tell, as all the ground floor is not now in commercial use (which was kind of a good thing, in terms of potential noise). Entry was by way of a phone call, the number written on a piece of paper taped to the door. The owner meets and greets, and then led me through what seemed like a maze of corridors (but also pointed out a quicker route via 'staff only doors'). The room was ok - and ensuite had a great shower. Basic tea/coffee facilities. The room was little cold overnight, the radiator did not work, and no way of heating up the room. The bed had no mattress protector. However, the owner said just to call him about the room heating to sort it out.

The location was brilliant The amount of stairs to get to the room

Very good location. The one member of staff was very pleasant and helpful. Kept offering me more tea and coffee sachets. Hotel shut up on arrival. Had to ring a mobile no. for someone to come to the door. Rooms not dirty but not as clean as one would like. No chest of drawers or similar for clothes, though there was a hanging rail. No soap in the bathroom (the member of staff brought me soap he had bought for himself). Bed light too dim and awkwardly placed for reading. No breakfast on offer. In the morning, shower dribbled to a halt. Rang mobile no. and, to do him justice, the young man got it sorted. Felt very sorry for him, and he did his best in dreadful circumstances. I think, I was the only guest. Not surprised.

I would like to thank Danny He really looked after me. I was lost on the one way system and he came out to make sure I found the hotel. He helped me with my bags and was so kind as I was on my own. My room Was very clean. Shower was really powerful. I will totally stay there again. Yes it was out dated but very clean. Danny couldn’t have been more helpful. The stairs due to my disability

Exceptional

Good

location was good for the reason we were there the hotel was not in great condition there was a bar under the rooms which was supposed to be open and yet it was never open the person who delt with us offered to show us the half eaten kebabs from previous guests and basically slammed the whole business as a waste of money our room was hardly clean the towels had hand prints and stains the bathroom had loose tiles in the shower and the shower door was also faulty the position of the shower head ment we had to turn off the water in order to use shower gel/shampoo because there was no room to move out of the water in order to wash. the extractor fan was filthy which is a fire hazard and given the condition of the building this gives cause of concern the toilet was barley workable with the flush handle very loose the kettle was very dirty so we didn't use it and the lock on the inside of our room was faulty leaving us concerned about safety there was only a chain to stop anyone entering our room which was very flimsy and not very secure. on our second night as my partner used the shower the the water cut out completely due to uninformed maintenance although this was at around 10pm they kept turning off the water and turning it back on this left my partner being scalded as the water came back on without warning we tried to call the person to find out what was happening but this proved difficult at first as his phone was turned off so I had to go searching for him luckily he was in the building with the plumber he came up to our room to look at our shower and made inappropriate comments to us telling us to "not make any babies" there was no offer of an apology but he told us we could have a hour extra to checkout (we did not take this as we wanted to leave as soon as possible) and even the process for checking out was simply leaving the key in a box attached to the wall this concerns us on a safety level.

Poor

Exceptional

It was close to where we needed to be and this was the only positive thing about it. Extremely outdated and ugly decor. The entire hotel and room was filthy (cob webs everywhere in the room, thick with dust, dirty carpets, smelly shower, dirty kettle surrounded by spilled sugar). Hotelier woke us at 2am with no apology because he needed our room key, his personal hygiene was disgusting and he was extremely unwelcoming. No parking at hotel. Kept awake during the night as he argued with other guests in the corridor. ‘I’m watching you’ was carved into the room door.

Central location. Dark interior, the bathroom floor didn’t feel stable when walking on it. Felt really unsafe in the place. Definitely will not stay here again. Very expensive accommodation for the standard of hotel. It should be investigated for fire compliance, also is it fit for purpose, who actually inspects these hotels. Feels like it’s a cover for ulterior activities, such a shame as the building looks like it would be a splendid place to stay in the past.

It is what it is, previous reviews pretty accurate, I expected very little and my expectations were met. Great location The noisy seagulls from dawn

This property should be removed from Bookings.com Looks derelict and has a terrible reputation locally. Should not be on bookings

Disappointing