Hampton Inn & Suites Newark Airport Elizabeth

Our stay was very nice. My only concern was that on check in we were told the airport shuttle ran 24 hours. When we arrived in the lobby at 3:15am we were told the shuttle wasn't running until 8am. The employee at the desk was helpful and arranged for us to get in the shuttle at the hotel across the street.

Room was clean and the staff was helpful

There was nothing about the room or amenities not to like.

The air conditioning was not working in several rooms so they had to move people. The one elevator was also not working. Otherwise it was a decent location

It was ok

I lowered my rating significantly for one reason. I booked this hotel primarily because of the free airport shuttle and the proximity to the airport. Upon check in, I was told “just come down 15 minutes before the shuttle leaves - they leave on the hour and on the half hour”. Flash forward to 6:00 the next morning. I shower and dress, and scamper to the breakfast for a quick bite. Stopped at the front desk to confirm my presence on the 6:30 shuttle. Man at front desk (not a regular front desk worker) says “oh there ain’t no shuttle - the driver didn’t show up”. I asked what alternate arrangements had been made. He said “oh she’s going to get in a lot of trouble”. Great. But how do I get my flight? I skipped the breakfast, ran upstairs (one of the elevators wasn’t working), grabbed my bags and busted out the door. The folks at the Embassy across the street were gracious enough to let me board their shuttle, and I made my flight on time. Hampton is a nice hotel, but maybe come up with a plan B so your patrons don’t have a virtual panic attack. I gave you my money with the promise of a ride, and didn’t get a ride. And I hope whomever cleaned room 216 enjoyed the peanut butter cups I bought specially for my wife from Trader Joe’s, and that I left behind when I rushed out the door.

Only one elevator working for my 2 day stay. It took aleast 6 minutes to call a elevator. The staff durring the Fire alarm that whent off during my stay just kept on working and did not let the guess know it was ok to return. The fire alarm did not go off until the Fire departement arrived.

Nice and clam

Key was wonderful very helpful and accommodating. However, there was hair on the bathroom floor and sink had a big crack line.

Front desk staff were very helpful and responded very quickly. The breakfast was ok, not like the continental breakfast used to be. Our room was clean, however the exhaust fan in the bathroom did not work leaving everything damp from the steam.

This property was clean and the staff was overly helpful. I would stay here 100% again if I was in the area before a flight. The one thing that was a negative is the bar and food area was not open on a Sunday. I get that it’s a weekend but it’s an airport property that stays fairly busy… open up! Thankfully there were some ok chain restaurants near by.

Exceptional

Clean and comfortable Rooms were small. Only 1 elevator in the entire hotel worked. Fire alarm went off at 7am because someone burnt a bagel. Lack of communication from staff as to what was going on was disturbing.

Room was very comfortable! Loved the smart TV and the beds were very comfortable!

Superb

Good location. Neat and clean. Friendly staff. We had to wait till evening most days for the room to be made.

Exceptional

It was very comfortable and near to the airport The staff from the shuttle were not friendly

Pleasant

Very good