Trailhead Lodge Rocky Mountains

Excellent location - short walk to main shopping/restaurant area and river walk. Convenient access to room. Room was clean and comfy. Staff was very friendly and helpful.

Didn’t like street noise and loud voices outside our door in the early morning.

Stay here. Wonderful staff. Lodge is well maintained and very clean. Great lobby. Cannot say enough about the staff and their efforts to make sure we had a great stay. Smores by the fire were 10/10.

Great property, nice room, the restaurant was good and the nightly s'mores are a great touch. Biggest area for improvement is in availability of housekeeping services (things like clean towels stocked at the pool and old towels picked up, and new sheets or towels being available for the rooms).

Great location for in town shopping and the national park.

Location Very expensive for the room. Air conditioner was broken and they put us in the room anyway.

The location was good. The room was ok. The tub/ shower had a solid ring of grime around it. The walls are paper thin - I could hear a baby in one of the rooms next to us crying ALL night. We would not stay here again.

2. I hung the "Do Not Disturb" sign on my door, but housekeeping still aggressively knocked at 10:00 AM demanding to clean.

Booked 4 months ago, showed up waited 2 hours for them to tell us they didn't have a room for us.

The room was smelly with flying insects. The hotel just hosted a festival gathering and was in bad shape. The hotel thankfully refunded our deposit and we luckily found other lodging.

For the price of the room you would expect the room to be clean and fully stocked. Room was somewhat clean. Hair ties left on the shower, the shampoo, body wash containers were covered with shampoo. Coffee pot still had coffee in it from previous guest. Nothing was stoced in the rooms. You wanted towels, soap, bath mat, coffee, or coffee supplies you had to go to the front desk and request them.

No towels or toilet paper in the room on arrival. Staff failed to notify you need to request room cleaning to get the towels & toilet paper.

Great little place with one major issue. None of the rooms that I could see have blackout curtains on their front windows. With the front walkway exterior lighting shining right thru the windows it’s a wonder that more people haven’t complained.

Don’t stay here!

The property overbooked and did not have a room for me. I had booked the room three months earlier. They then tried to shift us to a “sister” property that did not have a record of us and took two hours for the manager to show up. That property was no where near as nice as the original and the room they put us in had two dirty towels in it from a prior occupant and smelled bad. Fed up I spent the next two hours booking another hotel. Overall half a day of vacation lost and horrendous staff experience.

Perfect location! Great rooms, staff, and grounds.

Fire pits

The location was nice and convenient. The common areas were nice and enjoyable. The rooms need more updating. the toilet was not attached to the floor. The windows were full of dirt.

The lobby area is nice, and there’s an on-site restaurant. Although the food was somewhat bland, the service was excellent. We had an issue with our AC unit, which couldn't be turned off, making the room quite cold; however, management offered us a credit for the inconvenience. The rooms were renovated and decent, but I don't think they are worth the nightly price.

It Not all rooms have it and sometimes it doesn’t work Second Lots of repairs needed inside and out. Lots of things are half done right ie weather stripping on the doors Shards not covering the whole window so you can peak in Stairs case falling apart Concrete rotted out It’s obvious to me they try hard but have no true understanding of maintenance and or how to repair Amateur at best Staff was nice