Westmark Fairbanks Hotel & Conference Center

Room was nice and clean.

Check in was the only thing I like about the property it was quick and easy. The lobby area was always crowded anytime day oy or night. They need more lobby space for people to wait for bus, taxi or shuttle. The room's bathroom had moldy smell. The tile in the bathroom walls had two different tones of color (white and beige) a really bad tile repair job. We were there for three nights and the bed sheets were never changed. We wondered if they were even changed before we arrived. Terrible bed it sank when you laid down, making it very difficult to get a good night's rest. On our last day the room was never cleaned. They only removed trash from trash cans, the wet towels were left on the floor, bed was not made, paper/plastic cups were not replenished neither were the towels. They did managed to pick up the tip left on the bed. When arrived back at the room on our last evening there we fund a bundle of towels laying in front of our room. Definitely not a $500.00 + dollar a night hotel regardless of season. I would never stay here again and would not recommend this place to anyone.

The desk person was friendly and professional. The property was well maintained in certain areas and definitely needs maintenance and repairs in others including the area our room was in.

Parking was easy Dirty rooms. I found hair in the corners of every room. The blankets were literally so old they were crusty and scratchy. Every surface in the facility had some level of dust, the picture frames and blinds and top of door frames were the worst. The gym equipment was old and out dated, felt like a home gym. The customer service was also lacking. They all seemed to be over it.

Very good

It was a super pleasant stay, the rooms are very nice, comfortable bed, great food and close to restaurants and airport. I would recommend this place to stay.

Breakfast not available. Staff was knowledgeable and polite. Beds are comfortable. Smoke detector and light fixture both need to be fully installed, not hanging by wires. Two chairs instead of one would be appropriate in the kitchenette.

Amazing stay as usual

Y

They didn’t clean our room even after we asked

There was a moldy smell in our room. The water was leaking behind the toilet. The bathroom and the whole property is very outdated!

Convenience and amenities Other guests noise. Not hotels fault.

Exceptional

It was clean and the room had a simple but nice design.

Nice hotel

Good

Everything

Very nice staff. Very nice facility. Some of the finishes seemed worn or dated.

Worst bed ever. Room was old, definetly needs to be updated.

Clean and friendly