c-hotels Joy

The staff was amazing from the front desk to the breakfast service. Very kind and helpful. Rooms were clean and comfortable.

Good ac in a hot city. Balcony door was hard to open.

Everything was perfect, especially the kind people working at the hotel. Highly recommended amd looking forward to be back.

proximity to the train station room is a bit small

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The hotel is very close to the Central Station, making transportation very convenient. The room was clean and quiet, and the relatively small size is understandable for a city center location. Matteo and Christian at the front desk were very friendly and welcoming. We arrived early, and it was very convenient to store our luggage before heading out to explore.

Excellent location by the central station and walking distance to all attractions. Wonderful staff who were helpful in every way. Delicious buffet breakfast with a good variety and lots of fresh fruits. Lovely comfortable lounge/ bar with complementary snacks.

Ousman and Christian were friendly. Location is conveniently located right by the main train station and bus stop. It was a pleasant stay.

Excellent stay at Hotel Joy! The hotel was comfortable, clean, and well-located. A special thank you to Goli for her exceptional hospitality, kindness, and professionalism. She made my stay truly enjoyable and memorable.

The staff was very helpful and accommodating.

The manager and the entire help desk team already know me well because I have been there several times. They always greet me with a warm smile and consistently go above and beyond to assist me with anything I need. Their professionalism, friendliness, and willingness to help have made every visit a positive experience. Unfortunately, they are not everywhere I travel. If they were, it would make my frequent travels much easier. Instead, I often find myself having to ask the same questions repeatedly, and the answers, level of assistance, and flexibility can vary significantly from one location to another. That is one of the reasons I truly appreciate working with a team that already knows me and understands my needs.

Very clean rooms, perfect location

Everything wpas perfect specially the staff mr maurizio best service

The service is perfect! Localization is amazing! Michaela, Maurice and Christian are excellent boaters

Conveniently located next to the train station. Customer service, Ousman, was extremely friendly and helpful. The rooms were very clean and comfortable. Highly recommend people to book here as we booked this after a horrible B&B experience.

The location is superb - a two minute walk from the tram, I got out of the airport, into a tram and came straight to the hotel and probably walked a total of less than 5min out of the airport to the hotel. The location is super convenient, it's a good place to be if you need to take the train to either the Florence airport or from the Santa Maria train station to somewhere when you check out bc you can also leave your luggage with them at the front desk :) Service - staff at desk check in is amazing! I think one of the best experiences I've ever at in Italy at a hotel and I've stayed at many. Super welcoming, very accommodating, really friendly and all around very helpful. I personally made a hiccup in my itinerary and had to stay an extra night, and they helped me extend my stay for another night with ease. Thank you so much to Goli who helped me check in but went the extra mile to really feel welcome with my stay here! Rooms - rooms are petite as all rooms in Italy city centers are, but has everything you need and is clean. I stayed in a single bedroom with my giant luggage and felt like there was still enough space for me to be comfortable. I loved that there is a desk for anyone who needs to work out of the hotel room. I have no complaints!

The moment you walk in, you are welcomed by a calm atmosphere where you can truly escape the noise and chaos of travel. It is perfectly located just around the corner from the train station, which made everything so much easier during a very stressful travel day. Christian and Matteo were incredibly welcoming and accommodating from the very first moment. When I arrived wanting to leave some of my luggage at the hotel, they immediately made sure a room was available, which was such a relief after traveling from the USA. Their kindness and professionalism instantly changed the tone of the entire trip. The room was pristine, with beautiful crisp white towels and an elegant, peaceful feel. Before I left, they even made sure I had an espresso and a welcoming drink — such thoughtful Italian hospitality that made me feel truly cared for. Traveling internationally and dealing with the time difference caused us to wake up past checkout time, but the staff handled everything with such grace and understanding. They accommodated us without hesitation and happily stored our luggage while we explored Florence. This hotel is more than just a place to stay — it is a place where you can gather your thoughts, relax with light snacks or a drink at the bar, and feel genuinely looked after. Professional, elegant, warm, and authentically Italian. Thank you again to the entire team at Joy Hotel for turning a very difficult travel day into something memorable and comforting. I will absolutely be back.

Amazing, kind and friendly staff! Goli and Matteo were very helpful at the reception!!! I would like express my gratitude to Radin for being so friendly and nice! I enjoyed my stay at this wonderful hotel! I’ll be back for sure!!!! Room was very spacious, clean and warm! Also there were many towels)))

A very quality hotel right around the corner from the train station. Excellent breakfast. Friendly and helpful staff. Definitely would stay again. A bit of a walk to get to historical center.

Conveniently located next to the train station. Customer service, Daniele, was extremely friendly and helpful. The rooms were very clean and comfortable. Highly recommend people to book here as we booked this after a horrible airbnb experience. I think the cleaning agent they use does smell too much of vinegar