La Quinta Inn & Suites by Wyndham Florence

Found a roach and the rooms looked like a shortstay motel

The hotel is clearly in need of a renovation. I have photos of our bathroom ceiling above the shower where there was clear and obvious water damage that has been left unattended for far longer than a few days to at least a month. It was unsightly and unnecessary to leave it in that condition. There were also large and long black hairs on the shower curtain that had obviously not been cleaned, at least recently. Lastly, the wood floors were filthy with clearly no attempt to have cleaned them. My wife's feet after walking on the floor for a short period of time in our room were black on the bottom. The floors were disgusting. We stayed at another hotel in Wilmington, North Carolina, also with wood floors in the room. They were clean and no problem. I'm guessing that management will offer the standard we're so sorry, we strive to provide the best customer experience and we take serious customer comments. if that were the case, there would have been no need for me to make these comments here. Hotels.com should be ashamed of having this property among their options. I've been a long time member and don't appreciate this kind of accommodation no matter how much or little I spend for an evening.

It was okay. Pet area improved since last visit.

Very thin walls. Didn’t want our full room cleaned, just new towels. They didn’t have any. Said we had to wait till end of the day. Went looking late afternoon and finally found 2. We booked a room for 4 people and there were only 3 towels to start with.

Nice hotel. Clean. My only negative was the breakfast had no meat products and I heard everyone else in the dining room complaining about that also. For us we would not book again as we like a full breakfast when traveling.

Hotel way

We were told that someone would fix our toilet that didn't work, when we came back on Saturday still not fixed. Staff member said there was NO staff on Saturday to fix toilet

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Traveled with family room could have been cleaned floors were slippery like if they haven’t cleaned the floor in months. Checking staff was helpful but the lady in the morning was miserable when I asked a question about the breakfast.

Nothing It was a last minute decision

No tv guide, and the WiFi only worked in the hallway.

Unfortunately, the employee who checked us in was rude and unfriendly, which made for a poor first impression. Overall, we enjoyed our stay. The hotel was nice, clean, and comfortable.

Needed a first floor and staff accommodated

Close to venue. Staff was accommodating Trucks took up the close spots parking sideways at night so had to park far away in the dark late at night. Hall and elevator always smelled like weed. Had to move rooms because of loud dog in room next door

Easy access No complaints

Very good

Not clean at all

Our room was infested with bed bugs. I almost lost my life.

Exceptional

we always look for clean and convienent rooms. this hotel provided this.