Palazzo Bianca Cappello Residenza d'Epoca

Further away from heart of Florence. The elevator is super tiny can only fit one and luggage, but that is part of the old building charm.

The room decor was beautiful, the bed was comfortable and the building was easy to locate. Wonderful staff and great breakfast, too!

Room is fantastic. Huge 20 foot ceilings, fashionable decor, lots of space. Staff was friendly and helpful. I hated that I had to pay the city tax in cash, and we had to try a second time as they didn’t have enough change to let us pay on aero. Bed was a little hard. Only one key, which meant one person could not stay while the other left if you wanted the lights on. Minor gripes: Like many of these apartment based hotels there is not a dedicated front desk that is always staffed. There is a phone number you can call but that seems a little harder. Someone was at the desk during the day though.

Very nice helpful staff.

Location is very convenient. Staff are attentive and uniformly pleasant and helpful. Drab, virtually no natural light anywhere

We loved the history of the property plus its location. Close to bars and restaurants plus shopping. The staff were fantastic always willing to help you and always met yr needs. Would highly recommend a stay there if travelling to Florence. Nothing

Very good

Superb

WiFi at night was weirdly flaky, but was fine in the morning not completely sure what happened.

Excelent place, clean and comfy, very well located

The building has such an incredible history. Staff were lovely and our room was beautiful. The location is perfect. Close to everything!

Amazing historic room with very nice comodities. The location is 2 minutes to Vechio bridge with lot´s of places to know nearby. A very special thanks to the amazing recepcion , super nice, friendly , with a big smile provided all the information and suggested some amazing places also . Many thanks for caring :) Nothing, everything was very good. Perhaps a bigger TV even though is not in fact necessary :)

From the moment we arrived the service was exceptional. The front of house staff (we met 3 different ladies on 3 different shifts) who were always so well informed, well spoken and knew exactly where to send us for dinner or lunches. It was a wonderful stay in the best of the city (Santo Spirito) and wow what a room! The location was incredible too. Just a short walk and you are at the river and a short walk from the Uffizi Gallery We couldn't fault anything.

FIRST CLASS STAFF, SERVICE, ROOM FIT FOR A KING, LUXURY MATRESS, CENTAL LOCATION, VERY QUIET ROOM. 10 ALL ROUND !

Just a side of the room Everything could be better

The history of the hotel.

Beautifully appointed very large suite. Lovely touches including a fully decorated Christmas tree, and roll top bath.. Iron and ironing board in the room Couldn't get the lift to work.

All excellent No free water

Beautiful building Liked everything

gorgeous boutique hotel, beautiful rooms, small (only four rooms), helpful staff who were very helpful, soap/shampoo provided smelled amazing. fantastic location. these are nitpicky was we loved the hotel. bed was ok, but could have been more comfortable. The prestige suite didn't have any windows at eye level.