La Villa Dune, Hôtel & Spa

Location

I had a wonderful stay at this hotel. Everything was clean and peaceful, the perfect place to relax. Special thanks to Rafaela for her kindness and helpfulness – she really made my stay more pleasant. I would definitely love to come back!

The service was absolutely fabulous! The staff were incredibly friendly, helpful, and accommodating. They went above and beyond to make the experience enjoyable. Highly recommended!” None

It would help to be a little bit better about cleaning

Location grounds and pool Thin walls on rooms could hear next doors conversations clearly

The breakfast area must be wonderful in summer, but at this season it was frigid, we had to go back to our rooms to put on our heavy winter coats in order to have breakfast and our hot drinks would get cold in no time. The rooms were very cozy, well decorated with a lovely terrace, though it was too cold to enjoy it . They were nicely warm , a nice changed from the common areas which were frigid. They offered with all amenities except for tissues. The beds were very comfortable with good lighting.

Superb

Location, facility, reception

Shower heads in bathrooms poor, no lunch/dinner restaurant. not good value for the breakfast buffet better to go to town for your 30 euros. Otherwise ok.

Superb

Disappointing

The hotel itself is quite spectacular and the staff are very friendly and welcoming. No comment on the food because we generally do not eat at our hotel - we like to go out and experience the area. No comment. It is a super hotel and well managed.

The hotel/villa was beautiful. The swimming pool and hydro-pool made the cost worth every penny. The location was perfect for getting to Pampellone Beach and the Port. (10-15 minutes in an Uber). The breakfast was quite limited and poor. Although coffee was incredible. I need to learn French to next time as the staff couldn't understand my English.

The jacuzzi area is the best part of the hotel. The rooms are tired, shower screen missing and screw hols there, toilet has no extraction so every time you use the room stinks, carpet all cut and torn, locks on doors don’t work properly and couldn’t get in and it took staff a while to help. Pillows are terrible quality and thin. The walls has several patch jobs of paint which stood out like a sore thumb, pool was dirty on day of arrival and skimmers weren’t working so the whole surface was dirty. Check out day weds it was more clear. Reception staff are lovely but bar staff are the opposite. Have to wait about 20 mins to get served and never a service with a smile. The room wasn’t hoovered and my partner found cut toe nails on the floor. For the price of this property I felt a little robbed. Rooms need serious renovation and decent bedding. Pool are is fine staff just need to have some customer service training. Paid for a massage and the ladies fingernails were so sharp when she was massaging me I ended up with red scratches on my skin. A lot of potential but I was say this is more 3 star service, 2 star sleep and 4 star pool, hot tub if cleaned regularly.

There are insects in the room and dust in the room's carpet The towel is dirty and smells very bad and the electrical plug does not work. The pictures of the hotel look great on the site, but the truth is different and there is no credibility. I made a reservation through the Booking.com website approximately two hours before logging in. Upon arrival, I was shocked. I tried to cancel the reservation from the receptionist, but the employee He refused and said that the reservation was made through the Booking company. Contact them in the event of cancellation. After communicating with Booking and calling for about an hour on the line without any benefit, the employee of the Booking company said that in communicating with the hotel it was a very bad situation, each of them shifting the responsibility towards the other from the Booking.com company. How much are they supposed to do? There is a quick solution. I always used the Booking website. There is no credibility or integrity. My reservation was refused to be cancelled Which forced me to stay in the hotel indirectly by refusing to cancel My reservation was made, knowing that the hotel violated the required standards and did not adhere to the standards of cleanliness and credibility, knowing that the reservation was made approximately two hours before check-in, and they do not have credibility. There are insects in the room and dust in the room's carpet The towel is dirty and smells very bad and the electrical plug does not work. The pictures of the hotel look great on the site, but the truth is different and there is no credibility. I made a reservation through the Booking.com website approximately two hours before logging in. Upon arrival, I was shocked. I tried to cancel the reservation from the receptionist, but the employee He refused and said that the reservation was made through the Booking company. Contact them in the event of cancellation. After communicating with Booking and calling for about an hour on the line without any benefit, the employee of the Booking company said that in communicating with the hotel it was a very bad situation, each of them shifting the responsibility towards the other from the Booking.com company. How much are they supposed to do? There is a quick solution. I always used the Booking website. There is no credibility or integrity. My reservation was refused to be cancelled Which forced me to stay in the hotel indirectly by refusing to cancel My reservation was made, knowing that the hotel violated the required standards and did not adhere to the standards of cleanliness and credibility, knowing that the reservation was made approximately two hours before check-in, and they do not have credibility.

The pool and outdoor area are great! The room is little tired and outdated with an old and seemingly dirty carpet which spoils the rest of the hotel look esp in the hallway. The hotel inside looks nothing like the outside area - they really need to update the look. Not worth the money they charge.

If I could give this hotel zero stars, I would. This was by far the worst hotel experience I've ever had. The cleanliness was appalling—DIRTY doesn't even begin to describe it. After washing my hands, I reached for a towel that was folded as if it were clean, only to discover it was used and disgustingly filthy. We had to go all the way to the reception to show them the towel and request fresh ones for the entire room. The breakfast was just as disappointing. There were only a few items available, and everything looked old and inedible. For the price we paid, we expected at least the basics, but this hotel couldn't even manage that. To top it off, there was no one to help with our bags. We had quite a few, and when we asked the reception for assistance, the girl at the desk was kind enough to help us herself, but it’s absurd that the hotel doesn't have proper staff to handle this. The room was poorly lit with only a single small light, making the space feel dark and unwelcoming. The entire hotel is covered in moquette that looked like it hadn't been cleaned in years—filthy and worn down. I would never stay here again and strongly advise others to avoid it.

This was the worst experience ever. There was trash and drugs left in the room from the previous guest and the hotel refused to issue me a refund. Overall, the experience was unsanitary and unsafe given the door didn't properly close. Both Booking.Com and the Hotel refused to help. I would give this hotel 0 stars. DO NOT STAY HERE

Exceptional

the pool was lovely it felts dirty (carpet floors in the room looked dirty) - staff were weird to say the least. Unhelpful and when wanting an upgrade they confirmed a price to us then the next day told us they gave the room to someone else and if we wanted to upgrade we had to pay triple the originally agreed upon price. Horrible.