Holiday Inn Express Hotel & Suites Great Falls by IHG

Beds are nice, location is good. Needs updating and the slide was closed indefinitely. Sad kids.

We booked for kids to have a play at the pool and waterslide, as we had had a long day in the car. The waterslide was randomly closed everyday except Friday and saturdays, which makes no sense. A group of sad, angry kids hung out at the pool

I booked this hotel because they advertised a water slide. What they don’t tell you is that it is only open on select days and times - and when I arrived I was told it was closed. My grand kids were very disappointed. As well, the room I had requested was to have a sofa bed - there was no bedding provided until I asked for it, then I had to make it up. The mattress on the sofa bed should be garbaged - it did not fit the bed, was ripped, and very thin. The hotel has seen better days - our room needed a deep clean and a serious upgrade - the carpet was just awful, the mattresses were hard, and very little was in the bathroom (had to ask for toilet paper), and the AC ran constantly and was loud.

Very good

Wish the slide was open but still a nice quiet hotel with friendly staff always at the front desk. Great breakfast too.

No fridge, finish on the night tables falling apart.

Overall the hotel was just ok. It felt like this building was bought from another business and slapped with a holiday inn express label. The lady running the breakfast was working her butt off to keep folks fed and tables clean, everyone else was kind of meh. The floors were dirty when we arrived and still dirty when we left 2 days later. There was a smell of broccoli and something nasty on our floor and the elevators in general. Our bathroom had that lingering smell of urine like a public bathroom. You wanted to keep your shoes on in the room which is a funny feeling when your from Canada. It's a hotel run through by thousands of people so honestly nothing above was a deal breaker. However, upon arrival... I selected this hotel as a bookend to our vacation. I selected it specifically because it had an awesome slide and pool. Specifically because I have young kids that would have a blast. I drove an extra hour and spent extra money just for this slide/pool. On arrival only I was informed the slide was broken. I would not have gone here at all if I was informed that the slide was broken. Felt mislead and cheated. If I booked an Airbnb with an advertised hot tub and it was not working, an apology on a placard would not suffice. We were also given the handicapped room and given a look like I had 2 heads when requesting a regular room. Not going to return to this hotel, been to other holiday inn Express and this one doesn't hold up.

The pool needs a reno, the slide is falling apart. Staff was slow to refill breakfast options. Didn’t have sheets for the pullout in the room, and not enough towels for our group. Slightly inconvenient to have to repeatedly ask for things from the front desk. A good hotel location, comfortable beds.

Also, the breakfast appeared good but when we arrived at 8:30, (breakfast hours 6:30-9:30), several items were gone and not replaced, (cinnamon rolls, eggs). This is not okay. All guests should have access to the same breakfast options irregardless of what time they arrive for breakfast and with one hour left, this was not acceptable. We were very disappointed. For the price we paid, we have certain expectations and this Holiday Inn fell way short!

Staff talked with people really nice

Shower and bathroom cleanliness not good. Cramped in room.

The pool was yuck green algae in the deck the pool needs ventilation

Superb

Great staff, good breakfast. Some pool was closed and it was very warm. It is posted that housekeeping was every second day but they only emptied out garbage on the 2nd day even though we were there for longer.

Floor tiles in room was not very clean

Exceptional

Rand new Great design Nothing

Unfortunately I have to leave a less than stellar review for this location. The property is run down and what amenities ?!? The slide- the ONLY reason we selected this location, was closed bc it wasn’t the weekend? And there were swim lessons going on by outside vendors that we were “allowed” to swim alongside in a very small space. In my opinion if you market certain things as ones that your paying guests can enjoy, then those things take precedence over third party vendors using your facility to make profit.

Very good

We booked this hotel for the hot tub and the slide for the kids to use while we were in Great Falls for 9 days. Slide and hot tub were both broke the entire stay. Arrived a day late due to a ground stop in Denver and had to fly to Bozeman since there were no other flights available. Daughter had to drive 3 hrs to pick us up. Rental car was canceled because it wasn't picked up within the 24hr window, hotel charged us for the night we wasn't there because we booked thru Expedia and they refuse to help at all to change the location of rental car or anything. Just an fyi if using 3rd party apps