Holiday Inn Washington DC-Greenbelt MD by IHG

The hotel staff was very friendly. We stayed four nights house keeping cleaned our room and left new towels each day. Pool was cold but clean.

A live cockroach in the room. The room was in poor shape and smelled like cigarettes. Staff stated they would get us a renovated room, but relocated us to an equally gross room, but w/o roaches. Shower faucets leaked all night, and the tub did not drain. Every aspect of the hotel was beyond inadequate. Smelled like burnt weed every time you walked to the main entrance. Could not find another place to stay last minute, so had to grit our way through this debacle. Run, don't walk, away from this place!

Breakfast ok, not fantastic. Parking was great. Room good, cleaned but smelled funny,

By technicality, the hotel did its job. It was a place to stay and a bed to sleep in. The hotel is under renovation, but it is an absolute mess. We found hair clumps on the carpet in the lobby, an unfinished drink in the fridge in our room, another hair clump in our toilet and used toilet paper in the room. The property is not clean and staff were not overly helpful. We needed more towels, asked the front desk, they said they didn’t have any clean and would bring some to our room (they did not.) There were people smoking weed inside and outside the building. An unpleasant experience.

I understand that the building is going through a renovation but it could have been closed. The customer experience was very poor and does not guarantee a return visit to the hotel. I ended up not having breakfast because I had to pay for it separately. The exterior of the hotel was dark and unfriendly. The entire experience was very poor. Very dirty and unkept. Everything. Shut down the hotel during renovation or at least mention it on your website so customers do not get too disappointed when they visit. I did not like the experience at all. No tea provided, only coffee. Staff not friendly at all.

it was a good stay

Everything

Bad

Bad

We understand that the hotel was under construction. However, the room that we stayed and should’ve never have been occupied by any customer. There was no extra supplies or accommodations that should’ve been provided such as cub for coffee, ice, bucket, and even tissues this room should’ve never been slept in.

The location was great with easy access to downtown D.C. This property has a nice gym. The property is dated but renovations are happening now.

Exceptional

Exceptional

Clean room

Superb

Pleasant

Our stay for three nights was great. King size bed was so comfortable! The staff at the front desk was extremely nice and polite. I didn't catch the gentlemens name who seemed to be there Everytime we walked by but he was very nice!

Superb

The hotel is currently being renovated. I booked through Expedia and had asked for a crib but upon arrival I was told that they have none. Keep in mind I tried calling ahead of time, but no one would answer them called Expedia and they confirmed that the note was passed down. We entered the room and it was very very dirty hair in the bathtub dust everywhere even a cockroach! Tried calling the front desk and no answer to try to get someone to give us some cleaning supplies.

Don’t like