Holiday Inn Express & Suites Greenville-I-85 & Woodruff Rd by IHG

Please be informed that the hotel is undergoing renovations and they fail to inform guests in advance. I was staying on the third floor, where there were exposed wall parts with visible mold growth. The condition inside the rooms was equally concerning. The pillows had a distinct sweat smell. To make matters worse, when I approached the front desk to request fresh pillows, they were simply unavailable.

I was not informed of the construction when I made my reservation. Main entrance was closed. There was a small side door marked temporary entrance on the side of the building and the front desk was out of a hotel room. My room was renovated and clean however my window was covered in plastic on the outside and the pool was closed. They said they would give IHG points to comp and didn't.

Haunted house looked horrible smelled horrible didn’t stay cancelled upon looking at the place the receptionist couldn’t even open the room pool closed place under construction and they are still trying to rent rooms Everything - run from this place

Hotel was under construction. Jetted tub rooms weren't even an option despite it being what I paid for, they were under repair. Pool was closed. Ice machines down. Fridge didn't get cold. Listing shouldn't have existed, staff did the best they could to move me to a room with at least a tub but had no idea why I was even able to place that booking either. Made the most of the trip, would have liked to know that half the entire building was under construction, and that those tubs weren't even running. Best they could do was a change of rooms from a walk in shower to a tub, not worth the money. Would have rather stayed somewhere else. Disappointed

After a seven-hour drive, we arrived to find no visible hotel signage, ongoing construction, and very limited parking. We were not informed in advance about renovations or restricted access to amenities like the pool. The price charged ($627.92) did not match the $582 I was quoted through Hotels.com, and cash was not accepted, requiring an additional trip to the bank. We also booked a suite advertised with a jetted tub, which the room did not have. The hotel and staff were very nice throughout our stay, the breakfast was very average just things you can buy at a store or gas station. Overall, the experience was misleading and disappointing.

Bad

Exceptional

The fact that I paid through a 3rd party, whenever I got there the receptionist said my card didn't go through. I explained what happened. Gave her my card. The next day, I have a charge for well over 700.00. I went down, said they would get it straight. Went to bed, the next morning, looked at my bank statement, another charge or 629.00. Went down again, nothing. We'll, it caused my bank account to go into overdraft. My husband, and my daughter, and me, traveled to Greenville SC, for a conference. 4 days we were stuck, couldn't really do anything we planned to do. I called corporate, the representative told me she would reach out to the receptionist, they would make it right. Everything would be handled by 8:am. Well, this was our final night. Got down to the front office, they asked my husband, how was the stay? He was like, it was ok. I said no, it was horrible. The clerk, was nonchalant. So, from Sunday- Thursday nothing was resolved. The only thing that was given to me was a 75.00 overdraft fee. I was highly disappointed. I feel as though, some how, they could have given me money, to make it right. I will never, stay at this place again. They also failed to mention, they had renovations going on.

staff was really friendly and helpful

Exceptional

The staff is great.. They're doing renovations to the front entrance and rooms on certain floors.Over all everything was great.

Great staff. Very helpful and friendly.

I booked for the jet tub, however due to remodeling they no longer have them. The pool was also closed and I couldn’t get my money back.

Not well trained staff

My room was just remodeled. New carpet and paint.

The room itself was ok. Had issues with Air Conditioning. The thermostat was off and it made room hot at times. There was construction going on so surrounding areas was dusty.

There was construction going on so surrounding areas was dusty.

Exceptional

Exceptional

The breakfast staff was wonderful! The door cards kept not working.