Snow Elephant

Location was amazing for access to goryu ski resort, just 10/15 minutes walking distance depending how fast you walk. We also got discounted rate for loft passes. There was shuttle buss leaving from the front of the place The owners were very nice too and breakfast was included No dinner options around the place we had to get uber and pay almost $30 each way going to the village to eat. Also if you have any dietary requirements let the owners know in advance to avoid disappointment. I am coeliac and it took them a while to serve me a food which I can eat but I appreciated that they have tried.

Breakfast menu changed everyday with balance of nutrients. Cosy common room to chill. Good location with shuttle bustop to goryu escal plaza just outside the property. NIL

The hosts were very friendly and helpful, helped with giving directions around town and driving us to and from the bus stop for our connecting buses. Very responsive to emails and helped us recover some forgot property left behind. Also had the most adorable little dog that greeted us. Limited dinner options within walking distance

very friendly staff

Ski and snowboard storage and staff was very helpful. Location is next to one of the shuttle stops.

Hosts are incredibly welcoming and kind. They gave us advice on where to ski/snowboard based on the conditions, and the recommendation was excellent. The 24-hour tea and coffee was a great touch, along with access to a shared fridge. Breakfast was simple but filling for a morning of riding, and always included some kind of egg. The rooms are simple but very comfortable, clean, and warm. Boot/gear drying room was very well laid out, and great to have. We thoroughly enjoyed our stay and would recommend it. We would gladly stay again!

Great location to Goryu ski resort. The shuttle picks you up right outside the property but if you miss it or want the walk it’s only about a 12 minute walk. We usually took shuttle in the morning and walked back in the afternoon. The area is a bit limited with places to eat compared to the Happo area but there’s a few places and a 7/11 close by. Would be handy to have a car but we didn’t mind the walk.

very good place

Kind hosts! :) A bit of a walk from goryu with luggage

Very close to multiple bus stops (walking distance), extremely hospitable hosts (SO kind and generous), the included breakfast every morning was delicious and nutritious. N/A

Pleasant

loved our stay. Wei was the best host we had in Japan. clean and comfortable facility’s. if I am back in Hakuba will definitely be staying here again. Only downside was there was no communal kitchen for us to use.

The location of Snow Elephant is excellent with a bus stop right at the door and you can ski back down through the forest track. Wei Wei tried very hard and was exceptional, however that is where the exceptional service ended. The lounge are is lovely to relax in and I made sure we washed up the stuff we used and turned everything off nights we used it. We have stayed at this pension numerous times over the past 12 years, but that was our one and only time with the new owners. Sorry Wei Wei you were great but the rest of your team let you down. Terrible lack of service, and felt like we were in the way of people getting out and going skiing themselves during our 10 day stay. Breakfast started well the first morning, was hot, but went down hill after that. We had arranged no cooked breakfast one morning to make it easier for them as they (Wei Wei) was dropping us off at Goryu at 8am, which was greatly appreciated. The next day no cooked breakfast and when I asked and explained that it was only for the day before, we got 7 eggs on one plate brought out and they left and went out skiing. No one around at all when we got back in the afternoons. So no service at all, not even for milk for the complimentary tea and coffee in communal lounge. Was told by Wei Wei on the first afternoon, when he got in from work, to just make ourselves at home and go and get it from kitchen - which we did every afternoon for 9 days. Had to ask for hot water to be turned on at 5pm when they got back from skiing (no hot water between 10-3 everyday). Requested new towels on day 5 after having left our 'please clean our room' sign out for 2 days, which never got cleaned, regardless of sign being on door knob. Took our bin down to be emptied and never got it back. Wet towels left in foyer all day as the owner went out skiing everyday with friend as soon as breakfast cooked, often when went to get the milk out of fridge in kitchen in the afternoons, the dishes from breakfast were still sitting there dirty. I could understand if they were full and busy but for the majority of our 10 day stay we were the only ones there. I saw the entry area and communal lounge vacuumed and wiped down once, when they were expecting some new guests that night, who they appeared to know. We felt we were an inconvenience being there, even though paying customers.

Breakfast was great the staff were helpful and rooms were warm. Would have like to see a coin laundry.

Breakfast is incredible, owners are great hosts, very helpful and kind, lodge is perfect for a snow holiday. Nothing, excellent lodge.

Facilities are correct, the staff came to pick up us and brought us to the ski lift in the morning and to the bus station if we asked kindly. The location is really bad (20min walk upwards to the ski lift) if you don't have a car because you are far from everything. The hotel should provide shuttle at regular times. Instead we had to ask and comply with the owner constraints. We had to pay $40 for a lift from the hotel to Hakuba central. We had to pay for the coffee. The breakfast was not really good and they tried to provide a served breakfast but I think it would be better just to provide some toasts and jam.

Passable

Exceptional

Host is very friendly and helpful. They pick us and sent us to and from the JR station. Dinner can be arrange upon request with a reasonable amount. Breakfast served with hot porridge and burger. Free flow of hot drinking water is a plus! No

Nice breakfast, room is clean and comfortable, dry room also available which is good for us, owner is friendly and very helpful. I would like to vusit again We went in snow day, the road is pretty icy, if you go by car during winter you may need snow tire or put the chain on.