Hanoi E Central Hotel

The hotel is in a great location. Near the old quarters. The room rate is good and the room is cleaned and dark for sleeping. The room could be noisy since the walls are thin and next to other rooms. There are three rooms on each floors. There are seven title floors. The food buffet could be much better. It would be nice to offer guests a morning drink since other hotels we have been to offer this kind service each morning.

Staffs were friendly and helpful especially Rosie -

Nice room Small breakfast room and staff not present and half asleep. Missed my “à la carte” order

Staff were very supportive.Specialy lady manager çordinating everthing properly. Breakfast ok. Thanks for all staff members for your good service .We will come back. Breakfast improvement can consider in near future.

Wir wurden gleich freundlich empfangen und auch sonst war der Support vom Team excellent. Das Bett war auch bequem und sauber. Wir kommen gerne wieder ? Der Boden, vor allem unter dem Bett war leider nicht richtig sauber.

Nothing much to complain. The breakfast buffet options felt a bit limited compared to other places I’ve stayed at but that wasn’t really an issue for me :)

This was our second time at Hanoi E Central. We really love the place. The location is excellent and the staff Rub y and all of them are very helpful, polite accommodating and lovely. The breakfast is good and the rooms are comfortable and well equipped., Nothing of note.

The location and staff Nothing, I loved it all!

Nothing

Very nice staff and attentive All well!

We had an excellent experience during our stay in Vietnam. Everything was outstanding—from the hotel facilities and comfortable accommodations to the well-organized tours and transportation arrangements. The staff were incredibly friendly, professional, and always willing to help. A special thank you to Rosie, who went above and beyond to assist us with booking tours and organizing transport throughout our trip. Her recommendations, efficiency, and warm hospitality made our vacation stress-free and even more enjoyable. We felt well taken care of from the moment we arrived until our departure. I highly recommend this hotel to anyone visiting Vietnam and would happily stay here again in the future!

I feel that they could turn on the ACs in the rooms a bit longer before check in so the room is cold when guests arrive.

Big thanks to the staff of this hotel. They upgraded our room, and we really appreciated it. They were polite and did a lot for us. The hotel also has a good location. The room was clean and comfortable. Nothing

The staff! So friendly and welcoming. The view from the penthouse, could see in 3 directions. Being at the top of the building with so many windows made the suite heat up during the day. With the a/c only on when you were in the room, it took a long time to cool down at the end of the day.

The breakfast was delicious and had a good variety of choices. The location was convenient and the staff were friendly and accommodating especially Lisa and Rosie. Overall, the stay was comfortable and relaxing. N/A

Outstanding hotel service and pleasant. Location is near to shops and restaurants.

Amazing last-minute rescue! Top-tier hospitality. We transferred here at the last minute after a bad experience elsewhere, and Hanoi E Central Luxury Hotel exceeded all expectations. Booking was seamless, and they instantly confirmed our rooms, even upgrading one of the 2 rooms to accommodate our family of five! Rosie and her team were incredibly helpful and welcoming. On our final day, they arranged a last-minute airport van for us in under an hour. When we checked out on Sunday afternoon, the intern staff even gave us beautiful Vietnamese souvenirs. From the rooms to the customer service, everything was exceptional. Thank you, Rosie and team, for a wonderful stay! Absolutely nothing—everything was perfect! My only regret is that we didn't book this hotel the moment we arrived in Hanoi from Ninh Binh. It is hands-down one of the best hotels in the Old Quarter.

Rosie handled all tour plans perfectly. Stayed there in 2023 and the hotel and staff were great. I made sure to go back there again this May 2026. I was surprised that all of the staff had changed and wondered if I was going to enjoy this stay as much as my first. I was truly amazed by these people. Everyone and I mean everyone was fantastic. I left this morning for the airport wondering how this one hotel could possibly find such quality people. Nothing

Great value for money. All the staff was genuinely friendly and helpful. Lisa and Rosie made sure I had a great stay. Providing me with the train schedule for the train street was also super helpful! I got a room facing the back side of the building and I could not hear any noise during the night and slept very well. The location is also very good and I went everywhere walking. I particularly loved the coffee they served at the breakfast. The room is pretty spacious, the shower is good too and cleaning was also fine. I appreciated the bottles of water they left in the room every day and that they prepared breakfast for take away when I left very early. The pillows were too high for my taste. The breakfast does not have a huge variety but I had everything I usually have in the morning so that wss not an issue and totally in line with what I had in other small hotels in Vietnam (eggs, fruit, bread, yogurt...). It was also amazing that you could order eggs, omelete, pancakes to be prepared for you in the morning.

The staff was absolutely lovely and the hotel is perfectly positioned in the old town just few minutes from the lake. It is in a lovely busy area, full of restaurants and coffee shop and close to many attractions on foot. The rooms were clean and comfortable. We initially had a room on the top floor and it was very quiet, the second time, yes we decided to return here again:), we could hear a bit more of the street noise, but nothing ear plugs would not block out. They also booked a food tour for us, and our guide Kevin was an abosolute delight. Breakfast offers a nice choice of good with a really good Pho. Highly recommended! Not much really :)