Hanoi Serenity Hotel 2

We had to make a last minute booking and this was the perfect solution! The room was spacious and clean and conveniently located near train street with plenty of food options!

Super clean, great location, super friends staff, great restaurant. Offer bike rental, car to airport and laundry. Amazing stay

Herabgekommen und verschimmelt, musste den Zimmer wechseln!!

Service is excellent but the room needs renovation. The room a bit dark. The bed sheet needs to change new one. Hotel is well located.

フロントスタッフは礼儀正しく、要望に応えたいというホスピタリティを感じる良いホテルでした。 初日は夜中のチェックインにも関わらず、ありがとうございました。 近くのエッグコーヒーの店美味しいですし、ミシュランガイドのフォーの店も徒歩数分圏内です。朝ごはんもお手頃なようですが、せっかく良い立地なのでベトナムの味もまた良いかと思います。

L'hôtel est plutôt rustique et une rénovation s'impose. Il faut commander le petit déjeuner 20 minutes à l'avance à partir de 7 heures mais je n'ai vu aucun client le faire car la salle de restauration n'inspire vraiment pas confiance.

It starts with the description of the superior room which is false, described as 18 m2, it is no more than 10 m2. The walls are filthy! The description does not say that the room does not have a window and despite being non-smoking, it smells like a dirty ashtray. A full breakfast is included in the daily rate, in fact there is a menu where you can choose between a few options. As it was a holiday period, the hotel suspended the service, even though it had already been paid. After a lot of discussion with an unfriendly receptionist, who tried to pay a different amount than what was stated on the reception menu, I managed to get a refund of 3U$ per person, the amount the hotel charges for breakfast, when it is not included in the daily rate. When we woke up, the bathroom was flooded, as the air conditioning drain spilled onto the bathroom floor! At checkout I suggested to the receptionist that not having a window is essential information and should be included in the room description. He replied that I shouldn't have taken the cheapest room! What I didn't even do, I took the superior one! The only positive thing was that we only booked for one night!

Staff location price

They are very helpful. Great location. Have been more than once

Very good

Very central, most attractions were maximum a 20 minute walk. Bed was super comfy and big The bathroom had no shower curtain and the water was only lukewarm

Very professional reception, thank you for all.

The best was the location in the middle of Old Quarter. There were many hairs in the bathroom and I didn't notice that I booked just for 3 hrs. It must be super clear on the top of the description, to not misunderstand.

Exceptional

Good location, friendly staff, will help to carry the luggage A bit not comfortable for the bed, some bedroom are not renovate yet, a bit old

Helpful staff and good location, can visit few place easily by walk. Reception provide Money Exchange service, so convenient. The first room we stay are noise (air-conditional), but they did manage to change us another room, but the second room looks more old n not so clean.

The staff were very friendly and accommodating The pictures seem a little outdated and the room could have been a bit cleaner

Passable

Clean, air conditioned room in a good location. Organised laundry and transfers efficiently for us. The room didn't look quite like the photographs but it was still a comfortable stay.

- close to the center - great people