WILD LOTUS APARTMENT 2

The staff made a great impression from the moment I arrived. Everyone was polite, welcoming, and genuinely happy to help with any questions or requests. They always greeted guests with a smile and made me feel comfortable throughout my stay. Their kindness and attentive service were definitely one of the highlights of my experience.

I was pleasantly surprised by how modern and well maintained everything felt. Our room overlooked West Lake, and the view was especially beautiful around sunrise and sunset. The room itself was spacious, clean, and thoughtfully designed with everything we needed for a comfortable stay. The morning receptionist was particularly kind and always ready to help with any questions. Considering the quality of the room, the excellent location, and the warm hospitality, I thought this hotel offered exceptional value compared to many nearby properties.

Instead of staying in the busy Old Quarter, we chose this hotel near West Lake, and it turned out to be one of the best decisions of our trip. The area was much quieter but still offered plenty of restaurants, cafés, convenience stores, and local shops nearby. The room was modern, comfortable, and well equipped, while the lake was only a short walk away for morning or evening strolls. It provided the perfect balance between relaxation and easy access to the city's attractions.

What really made this stay memorable was the outstanding hospitality. Every member of the staff was welcoming and eager to help, whether we needed recommendations, transportation, or assistance with bookings. They always greeted us with genuine smiles and made us feel completely at home. Our room was spacious, beautifully decorated, and kept very clean every day. Combined with the peaceful location near West Lake, it was the perfect place to unwind after exploring Hanoi.

Right next to the hotel, there are several great restaurants, which made dining very convenient. We enjoyed sampling local dishes just steps away while still appreciating the peaceful, serene surroundings of the lake. It’s a rare combination of convenience, beauty, and tranquility that makes this hotel highly recommendable.

We didnt have breakfast but location was nice. No shampoos or toothpaste etc

Some spots could use some fresh paint, the bathroom was in worse condition than the bedroom but everything was clean and worked fine. Not a dealer breaker for the price imo.

Outside the room, there was access to a shared kitchen and a laundry area, which could be very convenient for longer stays. Although we didn’t personally use these facilities, it was good to know they were available. The common areas were clean and well organized. Having these options added extra value to the overall experience. It made the property feel practical and guest-friendly.

The hotel maintained a clean and tidy environment, both in the rooms and common areas. Housekeeping did a good job of keeping everything fresh and orderly. The atmosphere felt welcoming rather than overly formal. Even with the busy road nearby, the hotel itself felt calm enough to relax after a day out. It gave the impression of a well-managed and cared-for property.

Some in-room facilities felt slightly inconsistent. The television in the room was quite small, which was surprising considering the much larger screen in the hallway. There were not many power outlets available, but the staff quickly provided an extension cord when we asked. This small gesture made a noticeable difference and showed attention to guest needs. Overall, the essentials were covered, though a few upgrades would improve comfort.

The rooms were very spacious and impressively clean, which made our stay extremely comfortable. There was plenty of space to relax, move around, and store luggage without feeling cramped. The room was well presented and felt fresh upon arrival. Everything appeared well maintained and thoughtfully arranged.

Nothing

We booked a Suite with Lake View, but it was 2 different rooms separated by the common kitchen area. So you actually get a whole flour with a lift that anyone can use, and it was not a private suite as advertised. It was a 1-bedroom with a separate locked door, then a common-area kitchen with no lock from the lift, then another bedroom with a separate locked door. We were with children, so in the end they slept locked out of our sight, which was not what we expected. There were also no plates in the kitchen initially.

The room was spacious and felt comfortable, especially compared to many city hotels. There was plenty of space to move around and store luggage. However, the mattress was firmer than expected. The curtains did not block out much sunlight, so early mornings were quite bright. Despite this, the room remained clean and well maintained throughout our stay.

The view from the upper floors overlooking the lake was a real highlight of our stay. Waking up to the water and open scenery added a pleasant start to each day. The hotel is also conveniently located on a main road, making it easy to reach the airport and other parts of the city. While the road below can be busy, the location itself is very practical for travellers.

I loved that the hotel is just a short walk from some really good restaurants, which made exploring the area so easy. Waking up to the lake view every morning felt so calming, and the friendly staff made everything feel effortless and welcoming. It’s the kind of place where you immediately feel at home, and I can’t wait to come back on my next trip.

My room was surprisingly spacious and came with a beautiful view overlooking the street. Waking up to the calm water each morning was such a highlight. The space felt comfortable, clean, and well set up.

The rooms were spacious, spotless. We were lucky to find this place last minute, and we’re already planning to return on our next trip.

Lucas and Tom were incredibly friendly and always ready to help with anything—from recommendations to arranging small conveniences. They made me feel looked after from the moment I arrived. Their warm attitude and excellent English really added to the experience. It’s rare to meet staff who are this attentive without being intrusive.

Nice large room with a great view. Good location in quiet neighborhood for Hanoi, many good restaurants in the area and great for walking. Kind of dirty and breakfast not good. Not the best value