The Studley Hotel

Great location 5 minutes walk to restaurants shops Nothing

Location room service staff the Orchid restaurant amazing requesting what you needed or required was great service. Parts of room not properley cleaned needed updating like curtains and need of new curtain rail bedroom carpet not the best. Dust toilet brush needed replacing back of toilet not cleaned properley.

room and location no proper reception area

The hotel is in a great location and parking was available on a pre arranged basis. We stayed 2 nights and our room wasn't made up or cleaned at all and we were disappointed to arrive back at the hotel around 11pm and find the room as we had left it earlier that morning. When I spoke to the hotel reception about it they implied it was my error for not putting a 'Please make up my room' sign on the door and that's why it was left uncleaned etc. I appreciate there are 'do not disturb' signs and 'please make up my room' etc but I don't recall ever having stayed at a hotel before where that is a prerequisite for a room to be cleaned !! There is no aircon in the room and it gets very hot. The room we stayed in was boiling and had an overriding smell of either the breakfast cooking, or an aroma of the menu selection available at The Orchid restaurant.

Great location for the centre of Harrogate. Staff friendly and helpful. Rooms comfortable and a decent size.Lovely bathtub. Iron and kettle provided.Will definately return. One of my party had to change rooms due to a very bad drainage smell. However this was done promptly.

Exceptional

Stayed at The Studley Royal many times before, so whilst celebrating our wedding anniversary walking in the Yorkshire Dales we decided to finish off with a one night stay and a meal in the Orchard Restaurant. Excellent meal and hotel. When we returned to our room I switch on the ceiling fan to see no blades moving, just a buzzing sound. The Night Manager came and agreed there was a fault with the fan and whilst looking at the ceiling we noticed that the Fire Alarm had been removed. Shock-Horror! The manager also shocked, could not explain why the fire alarm was missing but apologised profusely and move us to another room, with two fans and a fire alarm. He could not have done anything more. The next morning I asked to speak to the manager only to be told that he was too busy! I ask for him to contact me at his convenience. Ten days later nothing! We would have given a much higher score had I received a message/call from the manager to explain why the fire alarm was missing and reassure us that this wouldn't happen again.

Warm welcome Nothing to dislike

Central location & price Our top floor room was very hot and we were unable to turn off the heated towel rail.

Superb

Location, car park reservation, friendly staff. Room was executive double, whilst it was large contained a fridge and had air con, it was in an annexe overlooking car park. Private function was on Friday night and people were in front if our room 11.30pm smoking, so had to shut window for noise and smell. Plus corridor noisy and creaky so disturbed our sleep when guests came to bed after midnight.

Rooms were beautifully presented. Bed was a good size and the location was great. Staff were very friendly. Lack of Aircon. It was very warm in our room and the ceiling fan was just blowing warm air around which made it difficult for us to sleep.

Bad

Disappointing

Fantastic location. Clean rooms. Friendly staff. Fantastic fresh breakfast. N/A

The kerb appeal, looked good from the outside. The young female on check in was pleasant. Our room was small and not particularly clean.The bathroom sink plug got stuck, the bathroom wasn’t particularly clean either with the back of the toilet obviously had leaks which had impacted the floor. The shelf above the sink was unclean and some old cotton wool pads were left in a plastic container. The paintwork was obviously not done professionally and it had an overall tired look.The bed was very comfortable although uneven floor which felt like you were sleeping on a slope.

The mattress on the double bed was two single mattresses which were saggy and old and the portion in the middle was so uncomfortable. It wasn’t possible to sleep on.

Fab location , lovely staff , great breakfast

The staff were so helpful. Nothing was too much trouble. The location was perfect. A few minutes walk from the centre. Breakfast was fabulous, especially the porridge. There were 4 people in our room and I got the sofa bed. It definitely needs a mattress topper, as I could feel every spring. That was the only down side.

Superb