Fairfield Inn & Suites Houston Humble

Good

Beds were comfy Carpet and walls need some help

Everything was great

Location to airport. Property is undergoing renovations. Felt very unkept, disorganized, cluttered and dirty.

It was in a good location

Property is undergoing renovations. Felt very unkept, disorganized, cluttered and dirty.

No

They’re currently going through a upgrade remodel. The first floor is completely done, which is where we stayed. It is a great economical hotel. That’s clean with a decent breakfast near the interstate shopping. Very quiet area definitely would stay again when visiting family.

Offered room service delivered. Room service called my room but was on hold and then line disconnected. I never got the food and after waiting almost 2 hours ordered through Uber Eats. I tried contacting them several times online with no phone number to call with no reply to my messages.

Wouldn’t stay again based off the rude employee on work on April 3rd at 9pm and the disappointing level of cleanliness in both rooms I was placed in.

When I arrived, the property felt like an active construction zone. There was construction happening on our floor, with noticeable debris and an overall unclean atmosphere. It did not feel welcoming or properly maintained. My room’s TV did not work for two full days before it was finally repaired. One friend staying across the hall had her toilet overflow, and it could not be fixed during her stay — she was told to use a restroom on the first floor even though we were on the second. Another friend on the third floor discovered mold in her room and had to leave the hotel entirely. A fourth friend also wanted to leave due to a strong, unpleasant smell in her room. My three friends who booked directly through Marriott were able to relocate to another Marriott property. Unfortunately, because I booked through Expedia, I was not given the same flexibility and felt stuck in unacceptable conditions. This experience was extremely disappointing and far below the standards I associate with Marriott. Cleanliness, maintenance, and guest comfort should never fall this short.

There were no rooms available

SanTovia was at the front desk she was as sweet as can be. She was able to help me out with my stay.

Room was clean. Staff was nice. The hotel is being renovated.

Clean room staff

Paid twice booking and the hotel I need my money back asap or I'm getting a lawyer.

They were under renovation when I was there. The waffle maker didn't work and I always look forward to that when I stay there. Otherwise, the room was clean and the stay was cool

I was told there were no rooms and I would not be charged. The service was kind of rude. I saw I was charged, but was just told I wasn’t charged. I still haven’t been refunded.

Clean room and welcoming staff.

Yes