The Waterfront Beach Resort, A Hilton Hotel

Was not told at check in that the Rooftop Bar was on our floor. The bar was closed to the public for a private party. Nonstop drunks and loudness in the hallway all night. Management offered to send security and give us a $60 resort credit so we could pick up a souvenir or something at check out. What a joke! Paid $1900 for a two night stay. Very disappointing. I intend to dispute the room charge with my bank.

I personally didn’t like this hotel - too crowded in the pool and the front desk staff is standoffish and not super helpful. The staff that serves food and drinks at the pool are so kind and hardworking though!

Good

Great place, great location!

The staff are amazing and so helpful. The hotel was perfect for beach fun and fun by the pool and bar. Nearby restaurants and shops. We had a great time.

Wonderful stay! Great location and atmosphere. Nice pools. Hot tub was nice too. Lovely staff. We would go back!

An excellent hotel all around from room cleanliness to friendliness of reception, pool, housekeeping, and other personnel.

Although I enjoyed the food so I would come back. They are understaffed and I feel bad for the waiters trying their best.

Excellent. We keep returning to this property ever year. It’s our family’s favorite !

Our room was great size for 5 people. we had a beautiful view of the ocean. That you let outsiders in the pool grounds so wrist bands are limited for paying guests.

The staff are super friendly and helpful. Property is in ideal location and is a super fun resort. The rates are pricey and then food and drinks are outrageously expensive.

So friendly from the moment we pulled up. Accommodating when we had a guest and pet visit us. Beautiful location, family friendly, clean, and so convenient to the neighborhood fun! Would love to return sometime in the future.

The views and beach access are perfect and it’s easy to walk to restaurants/shopping.

Staff were very nice and friendly.

Beautiful property and great location. All the workers were fantastic especially the guys at valet and front desk. It was an excellent visit.

Amazing property and great staff. Pool vibes are great. Food is good.

Amazing waiters by pool.

Loved it will stay again

This was the best place to stay. From when you walk in and smell the amazing clean hotel scent, to the best check-in and the housekeeping is the best. They accommodate anything you need and are incredibly kind. Both the Cabo Wabo and Surf Hero Market Place was amazing. Angel who works in the Surf Hero was very kind and helpful. 2 min from the ocean. Would stay here again.

We had a great time. However I had 2 separate delivery people tell me the Hilton wouldn’t let them bring my food to the room. This was annoying bc my food got stolen out of the lobby on the second time I ordered it. The staff acted like it was my fault.