Extended Stay America Suites Indianapolis Castleton

Very poor

Exceptional

The room was cleaned and the staff was good to be around.

Staff No dish in the room

The room was clean and the beds were comfortable . I did find that it did not have very many outlets for being able to hook up a CPAP machine near the beds. I had to pull one of the beds away from the wall to find an outlet which was the same outlet being used by the lamps between the beds. The TV was not functional however, my purpose of the room was solely just to have a a spot to sleep after a concert and it fit that need just fine.

Location on where I was at Dirty, the cleaning staff didn't check the microwave leftover food in it, and in freezer.. no soap to wash hands, The Complimentary breakfast was instant oatmeal and Days old English muffins, that's it, NO coffee, cereal or anything.. Tv didn't work shit place

Closeness to hospital The halls were dirty. The room key cards needed reset every day

Exceptional

There was a horrible smell in the room and it was dirty, the windows were unlocked and hard to lock (we were on the first floor), the keycards didn’t work so we had to ask for help when we returned to the room

Exceptional

Convenient location Quiet 1. When we arrived, there was no one at the front desk. We knocked on the staff breakroom door and called the front desk several times. No one answered either. It took 15 minutes for someone to show up and check us in. She was eating popcorn while doing so and said she was the only staff member on site and had been upstairs cleaning a room. 2. The hallways smelled horrible. Not sure if this was from people cooking in rooms or food delivered, but the smell was on two different floors (I walked around looking to find a bathroom when no one was at the front desk to check us in). 3. The furniture in our room #334 was worn and had visible chips on all of the pieces. The kitchenette sink was dirty around the faucet. 3. When we returned to the hotel at Midnight, there were people standing in the lobby trying to check in, but the front desk was closed. There was a metal screen pulled down and locked over it. I stopped and gave them the phone number to the front desk, as there was no contact info nor instructions visibly posted that would have helped them get help.

Nothing it was people in their cars smoking weed and just hanging out also people smoking at the door. I did not stay cause the front desk lady said it wasn’t safe! So I left! It was not safe!

When I pulled up, there were homeless people camped outside the hotel. The front desk clerk was hanging out with them smoking. The hotel smelled like musty smoke and god knows what else. The rooms need to be updated very badly.

The hotel didn't feel anywhere as nice as what it looks like online. There is an odor throughout that is old and musty. Upon arrival, around 5:30PM, I checked the bedding. The sheet that one sleeps on had a big blood stain on it. The sheets may have been clean, but the stain was noticeable & disturbing. I then noticed a brown goo sticky spot between the bed and the nightstand, like where your phone or can drop while sleeping. Seeing these two obvious issues, I inspected further. There was a chunk of something brown on the closet floor. Then I started noticing how many areas throughout the hotel that have broken flooring, or messed up furniture. The insides of the dressers were so scratched up and worn out looking, I kept clothes packed. I am totally fine with hotels that need some remodeling, but this felt very unclean. The carpet felt sticky so we kept our shoes on the whole time. We were going to a show, so I stopped at the front desk and kindly asked her if someone could please change the sheets and clean up the messes. She said that she could change the sheets, but no other housekeeping was there. When we returned that evening, she had replaced the sheets and removed the brown chunk from the closet, but goo was still there. We went to breakfast at 8:30 (ends at 9:30). There was coffee, hot water, instant oatmeal, 2 generic blueberry muffins and 2 blueberry bars. The price was low, but not worth it. We would never stay here again. Did not sleep well due to ick factor.

I didn’t eat no breakfast but I did enjoy my room plus I felt relax when I took my baths. I enjoyed the employees they was friendly. Then the other people were saying there it was nice. I will be coming back hopefully next month. Having dishes in the room, it’s an extending stay. You have dishes in the room, but IHaving dishes in the room, it’s an extending stay. You have dishes in the room, but I do understand by people by selling stuff.

Very comfy beds Got in late, no staff at desk. Had to wait awhile but they were nice when they showed up.

Got in late, no staff at desk. Had to wait awhile but they were nice when they showed up.

Rooms were cleaned daily but the floors were slippery, even next morning. Back door to the parking lot was left unlocked. The safe feeling was nonexistent the couple days we stayed. The front desk was extremely nice, I didn’t complain to them.

Everything. Floors were very greasy luke feeling, just really dirty, the cord to the room phone was broke.

Nothing really Everything. Floors were very greasy luke feeling, just really dirty, the cord to the room phone was broke.