Robin Hotel

I booked at the Robin Hotel for 8 nights. Upon arrival I was met by a very friendly and professional person, Mohammed. I had booked a Deluxe room with a balcony, but prior to arriving was sent a message asking if I wanted a smoking room. Since I didn’t, in fact, want a smoking room I replied no. But I assumed of course, I’d still be smoking on the balcony that I had paid for. However, when I checked in they were under the impression that I didn’t want the room with a balcony that I had booked and paid for, which unfortunately was no longer available. It was misleading, confusing, and very frustrating. Also, I’d just traveled over 24 hours via Kuwait and Saudi Arabia, and was coming to Turkey as to escape the current war with Iran. Due to my distress about this, the person working (very helpful and professional) suggested they could put me up in another sister property (La Vitrene) which was a short walk away and had a balcony (which I had booked at Robin Hotel). So, we went there and he kindly carried my bags up 2 floors (no elevator). The rest of my stay was nice, quiet, and I felt safe. The owner also reached out and was quick to fix the WiFi issues I had, as I was there for remote work, and not purely tourism. It was overall a good visit, and I’m thankful for my time in Istanbul. However, there were in fact multiple issues that arose. I’m sure I overpaid, but it’s ok since I felt safe where I eventually stayed. Was it the Robin Hotel in Istanbul that I booked for? No. Did they put me up in another adequate and nice property? Yes. Should this issue have happened at all? No. Do I feel like I overpaid for what I received? Yes. I really took my time in leaving this review, as the owner was so kind. He also graciously took me out to dinner, which was so lovely and wonderful. However, the problem came from their end, and even though it was remedied, I still did not, in fact, stay in the Robin Hotel that I paid for. They were gracious, friendly, and professional though. Miscommunication about the room I booked, which led to staying at a different hotel. Also, some WiFi issues.

The room was spotless, beautifully designed, and very comfortable. I especially appreciated the attention to detail, from the quality of the amenities to the overall atmosphere. The staff were incredibly friendly, professional, and always ready to help, which made the experience even more enjoyable. Check-in and check-out were smooth and efficient. Overall, it was a fantastic experience, and I would definitely stay here again on my next trip to Istanbul!

Cleanness of towels could be improved.

the wardrobe is very small and there is no space neither for the clothes or the luggage

The staff is super friendly and helpful We missed our flight and we already booked the hotel for that day, when we came on the next flight next day, they didn’t charge us for that day and compensated us. Moaaz is super helpful, he even charges the Istanbul public transportation card for us from his application to facilitate it for us They have indoors air fryer, microwave, electric oven all for us to use to heat our food. And it is in the center of Istanbul. Apart from a minor problem with the shower, the hotel is otherwise a very great price for value

The staff were very friendly and nice! They were smiling all the time and helped us with almost everything! The location is amazing 2-3 minutes walking from Taksim Square and Taksim Metro. Less than 10 min walking to Isteklal street. The neighbourhood feels safe and alive till late at night. There’s no Shattaf ? it’s gonna be great if they put one for Arabs. Small rooms and no isolation you can hear everything going around. No toiletry needs. HOWEVER I still recommend the place and hope they take these recommendations into consideration

I really enjoyed my stay at Robin Hotel in Istanbul. The location is perfect, close to the main attractions and easy to get around. The rooms are clean and comfortable, and the staff is very friendly and helpful. Definitely a great choice!

Everything the staff was amazing

Its clean and stuff is helpful Nothing

Nothing

The location is decent—not within walking distance of major attractions, but it's close to both the bus and metro stations, making it easy to reach key sites via taxi or public transportation. The hotel itself is quite small, with only 10 rooms, which gives it a more intimate atmosphere. The staff were all friendly and welcoming. Tawfik, in particular, was incredibly helpful—he speaks English, Arabic, French, and Turkish, which made communication much easier. Morat was also kind and hospitable, and we appreciated the warm attitude from all the staff. However, the hotel does have several drawbacks. The rooms are very small, even for two people with carry-on luggage and backpacks. The rooms with balconies are only slightly bigger—not a huge difference, but they do give you a little more space to move around. Also, despite the listing, the beds are definitely not king-sized—more like a full or queen. During our stay, the elevator was out when we arrived. A couple of days later, the power in our room went out, followed by the water. At one point, we couldn't shower, wash our hands, or use the toilet. Although staff said the issue would be resolved within an hour, we had already lost confidence in the timeliness of repairs and decided to check out two days early. To be fair, the staff did offer to move us to another one of their properties, but by then we had made alternative arrangements. One recurring issue was the lack of basic amenities—there were no toiletries in the room when we arrived, not even bar soap to wash our hands. We had to ask for supplies, and even then, it wasn’t clear what the dispenser in the shower contained. If you stay here, bring your own essentials. To be clear, the issues we experienced were not the fault of the staff—they were doing their best under the circumstances.

I really appreciate the stay. The staff was so kind and very very complaisant. Taoufik and abd el Salam always trying to give advices and also help to make the stay very comfortable. Not to much.

The hotel is clean, the staff is respectful and always available, and there is also internet service, so I recommend it.

Very kind staff, close to major location Nothing much

Great location. Although can be noisy outside, but location is prime. Right at Tokcim square. Everything right around you Not that i didnt like, but due to small rooms, maybe few small hooks on the wall would be great idea.

Receptionist thoufeeq was very helpful throughout. We had good stay and comfortable. Area is also in the center. So its great

Location

good location, staff friendly and helpful. Room mostly clean but occasionally had to ask for toilet rolls, soap etc. night club close by. each night till about 4.30 could hear even though good windows. take some earplugs

location early check in -based on availability late check out -based on availability easy access quite relatively, no music noise nearby many small mini markets (grocery) a very nice simit bakery and addition to simit themself nice shawarma cafeteria small room toilet not equip basic hygiene tools bed sheet pillow and blanket were smelly probably washed but not dried well

Exceptional