Ramada Plaza By Wyndham Istanbul Sultanahmet

Included Breakfast, but while there was a lot of items, most were unknown to Us, or very different to our norm. The room was small, with both a King and a single bed, leaving very little room. The Balcony overlooking the pool, was just wide enough to get a chair on. Smallest "Balcony" I think I have ever had. Check in took nearly an hour ??, After 28 hrs of Flying, and nearly 2 hours driving to the Hotel, which had been booked over 12 months prior, and updated re arrival time a week before. with Flight details, and the Hotel Booked Van to get to the Hotel. Why so long to check in at 8.30pm ?????

The location is also excellent. It was convenient for getting to nearby restaurants, shopping, and attractions while still being in a quiet and relaxing area. I would especially like to recognize one of the outstanding employees, Maksat. She went above and beyond to help me and my family during our stay. She was always friendly, professional, . Her willingness to go out of her way to assist us made our stay even more enjoyable. Thanks to the hotel's cleanliness, great location, and exceptional customer service—especially from Maksat—I would highly recommend the Ramada Plaza and would gladly stay there again. The only area that could use some improvement is the breakfast. I found the selection to be somewhat limited, and the quality was not as good as I had expected. With a few improvements, the breakfast experience could better match the overall quality of the hotel.

Thanks Mr Khaled Guest Relation Manager Every thing was perfect

Good location, and good accommodations. Breakfast service is good but could be more organized. Many options in the neighborhood for eating and general merchandise. A bit awkward the check-in process (some person greets you, collect information, and then info is given to another person, then a third person comes back after some minutes to collect payment). Some facilities need maintenance (e.g., safety box).

Good hotel with large reception, and a restaurant accessible from lobby (it is not administered by the hotel). Selected rooms have balconies, which gives you extra space in the room. Facilities need to be properly maintained, and have maintenance staff on site - toilet was not flushing properly, and it took more than three calls and couple of hours in the morning to get someone to come and fix it (had to use bathroom in friend's room).

Location excellent surrounded with cafes and restaurants good to walk around and do shopping close by most of the touristic places The space of the lobby was small and the varieties of restaurants inside the hotel were limited

Bathroom not clean,

It's very hard to say something positive about this hotel. I only liked breakfast, the quality of beds and location of the hotel. But none of them were good enough for the hotel as Ramada. 95% of the stay was negative. The staff was ignoring all our requests, we saw an old dessert in the fridge from the old guests, and when we asked to throw it away, they said we can do it ourselves. The shampoo - we had to ask them to change it for 2 DAYS! They have put body lotion in the shampoo bottle and I realised it after 1-2 days of using it. And we asked around 5-6 times during 48 hours for them to change it. They always said Okay, but never actually changed it. Same with toilet paper. It was never given on time. We had to search for House Keeping staff to beg for some toilet paper. The staff was super lazy.

Nice family room All good

Location, nice street facing restaurant, spacious Restaurant staff Carpets in passages dirty, rooms look tired, very unfriendly reception, poor tourism assistance- could not even provide proper restaurant recommendations. Very limited breakfast offering, cold meats not on standard.

Cleanliness and staff engagement with customers

I booked the entire stay 4 days in king suite corner with balcony and deluxe triple room with balcony I only recieved a suite room without balcony without corner and a triple room, the reason was it is full (given to someone else while i booked it and paid for it since a week), i had to fight for 2 days to get what i booked the 3rd day, no compensation was given back for the rooms i paid for which i didnt get in first 2 days When i finally got the king suite room, the AC was not working it took so long time and discussion with the reception to get it fixed. No parking, you will have to pay to a nearby park 1000 TR/day Breakfast is good Room cleanliness was below average for a hotel Some of employee were helpful including Mr.Khalid and the morning receptionist

Thank you so much Mr Khalid

Nice

Everything was wonderful

Washroom facility was quite old. Shower door doesn’t close

Thank you khalid and ercan

Everything was perfect and khaled at the property was a real gentleman he helped us for smooth check in to smooth check put they also give us a late checkout time as we had flight in the evening Nothing

Occasional outage of water and cable-tv.

Zero empathy, hazardous room smell, and terrible organizationThis hotel completely ruined our arrival in Istanbul. After traveling for 12 hours, we woke up in the middle of the night to a foul, toxic smell in our room. When we sought help at 4:00 AM, the night shift staff treated us with total indifference, forcing us to spend two hours outside in the middle of the night because our room was uninhabitable.The lack of care continued into the next day. The daytime staff made us wait for an inspection just to validate our complaint. Even after confirming the bad smell, they failed to prioritize our room change. We were told to wait until noon, but when we returned at 4:00 PM after a busy day, the room was still not ready.Basic hospitality was entirely absent during this nightmare. No one apologized, no one showed sympathy, and no compensation or room upgrades were offered. This was the worst hotel experience I have ever had.