Doruk Palas Hotel

The staff was like having our own concierges. It was as if their mission was to serve us personally. The neighbood was quaint and safe. Many amazing restaurants within walking distance of the hotel. I didn't like dealing with Booking.com. Could only get AI Customer service. No answers unless they were from one of the questions Booking.com had generated.

Fabulous view of Golden Horn, the Suleymaniye Mosque on other side of the water, and the bridge that the M2 metro goes over. (This was from a Sea View room.) Loved also the airy open glass-walled entrance lobby: simple but very effective and comfortable. Terrifically friendly team, very courteous & hospitable. Delicious breakfast (excellent citrus, hummus, hot items, and lots of different things to try). Hotel has 21 rooms, making it a perfect size. Great location. Especially liked that it's situated in a real neighborhood (of mostly small stores selling lamps and electrical goods), rather than a noisy, touristy zone, yet still very close to sites & restaurants. Easy 5-7 minute walk from Sishane metro station, which is on the M2. Small safe, does not fit a laptop, though would fit an iPad. Loved my room, which suited perfectly, but in a few spots (baseboards, paint) it could probably do with a little TLC, nothing major. For anyone traveling with a lot of luggage (I wasn't), this particular room would be a tight fit.

Fabulous location and warm, friendly staff made it feel like home. And the complimentary breakfast was extraordinary, especially for a smaller hotel.

Everything was wonderful! The staff was extremely polite, friendly, and welcoming from the very first moment. The room was very clean and comfortable, and the breakfast was delicious with a good variety of food. We really appreciated the warm hospitality and the great atmosphere of the hotel. Nothing, everything was great

Fabulous staff at the front Desk especially Bilal and Muhammad. They felt like friends to us. The facilities are very nice and comfortable. Breakfast A+. They arranged our Airport transfer and answered all my messages concerning logistics. Walking distance to great shops and restaurants. Easy walk to the tram to go to the Blue Mosque and Grand Bazaar, and of course, anywhere else.

What I liked especially was the location, super comfortable bed, the breakfast, and wonderful helpful engaging staff. Only negative is that have to depart.

Great location - accessible to trains, main attractions, restaurants & nightlife. Staff was amazing and super responsive. They helped me set up a lovely surprise for my husband and were a text away for any of our needs. Also gave great recommendations. Breakfast was great and rooms were clean. We had a lovely view!

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Loved everything about Doruk Palas hotel during our 4 day stay here recently. We got the room on the top floor with the terrace and the views were absolutely incredible. The hotel staff was some of the most hospitable, friendly and helpful I have ever come across, specially Muhammad, Bilal and Hassan. The rooms were clean and comfortable and the breakfast every morning was a treat with a good variety of foods. Everything was topped by Osman the cat - The chief security incharge who always kept an eye on us and even made room visits to check if we were ok! Would definitely stay here again. Cant think of anything that I didn’t like.

Nothing. The place is a dump. You're paying a 4-star hotel price for a 2-star hotel (or cheap motel) experience. Do yourself a favor and spend this money on a proper 4-star hotel. "I need you to do me a favour... to give us a 10/10", said the receptionist on our last checkout day. You can see from the photos uploaded (e.g. cup-sized hole in the wall in the room), what a horrible condition the property is in. But the fella still had the nerve to demand a 10/10 online review score from us. Talk about being dishonest and toxic pressure tactics. I suspect many of these other reviews were done under this pressure. I'm summarizing the BAD issues we observed during our stay: 1) Cup-sized hole in the wall - see photo 2) Water leaking (with mold) on bathroom ceiling - see photo 3) Paints peeling from part of the room wall - see photo 3) Broken bathroom switch panel - see photo 4) Bed blanket barely wide enough to cover entire bed (i.e. gets chilly when sleeping at night for 2 people) - see photo 5) View outside is a dump and not as advertised; it looks like a landfill - see photo 6) Mattress too soft (bad for someone with bad back) and just 2 single-beds pulled together 7) Neighborhood NOT SAFE at night as the hotel is in the middle of an industrial area where shops are closed at night with no one around and not much lighting. We walked back around midnight and got harassed (shouted and whistled at) by passing vehicle. We also passed by a van parked in a dark corner alley with its engine switched off on the road up to the hotel; there were two guys inside (driver + passenger seat) who kept staring at us from that dark corner while we walked by. It felt incredibly unsafe, and thankfully there were two of us. At one point I had to tell my partner that if they approach us on foot or using the car she needs to run to the hotel as fast as possible to call for help. 8) Room is very old and rundown. Nothing like the photos posted online. 9) Manipulative staff - very warm and charming to disarm you from the sorry state of the property and to guilt trip you later into giving them good review.

Great staff who were helpful and friendly. I thought the location was perfect. I loved the resident cats ?

Lovely room, great location

Great hotel in an extremely convenient location for all of the major attractions in Istanbul. The staff were extremely welcoming and friendly, immediately making us feel at home. The room was not the largest, but comfortable and totally adequate. Everything was clean, new, and visibly well cared for.

Location, wonderful view from room, super friendly staff, and very nice traditional Turkish breakfast. Room is small but very nice.

Everything was great

Terrible customer service. They stole our money. Do not stay here.

The staff went above and beyond to make us feel welcome. Bilal, Hassan and Mohammed were amazing… as well as the property cats, Mr Osman and Princess. If we come back to Istanbul we will stay here! The location is also quiet but close to public transportation which makes it very easy to move from the hotel to many attractions.

Location and super friendly staff!! A feeling family like atmosphere. More light in the room by the bed for reading and an English guide for TV channels would be great.

Very nice Hotel! I had a great stay!

We had the most lovely stay at Doruk Palace Hotel and honestly couldn’t have asked for a better experience! Diffidently one of best hotels in Istanbul who takes case about their guests and not only seasonal profits. From the moment we arrived, Bilal and staff were incredibly warm, friendly, and genuinely caring they made us feel right at home right away as we arrived little late at night. The location is just perfect, making it so easy to explore the city, and the terrace view is absolutely breathtaking (room 501). Sitting there and taking in the scenery was one of our favorite parts of the whole trip ? What made our stay even more special was how thoughtful and attentive the team was to our baby as well. They kindly arranged a baby crib in our room, which made everything so much more comfortable and stress-free for us as parents. It truly meant a lot. We’re so grateful for such a wonderful experience and will definitely be coming back whenever we’re in Istanbul. Highly, highly recommend this place to anyone looking for a cozy, welcoming stay with amazing views! Extremely friendly and welcoming staff Great, convenient location Spectacular terrace views Very family-friendly (provided a baby crib for extra comfort) Made our stay easy, comfortable, and stress-free Overall warm and cozy atmosphere Would definitely return and highly recommend