Guner Business Hotel

Many things went wrong during our stay at this hotel. My partner and I chose this place to relax before our flight home, but unfortunately, it turned into a very disappointing experience. The service was poor, and the room looked nothing like the photos. The air conditioner was extremely loud. When I asked the staff about it, they told me it was “normal.” I find that hard to believe, as I have stayed in many other hotels and never experienced anything like this. According to the staff, this is simply how the air conditioners work here. I booked a four-night stay but could only tolerate one night. Less than 24 hours after checking in, I had to book another hotel because staying here was impossible. The room constantly smelled of cigarette smoke, the bed was so hard that it caused back pain, and the pillows were of very poor quality—not what I would expect from a hotel charging this price. To make matters worse, the shower was broken and could not be used properly. When I requested a refund, it was denied. I work in the hotel industry myself, so I understand that issues can happen. However, the level of service and overall experience here was far below acceptable standards. This was one of the worst hotel experiences I have ever had, and I cannot recommend this property to anyone.

I recently stayed at Güner Business Hotel in Istanbul and had a very pleasant experience. The staff were extremely friendly, helpful, and always smiling, especially during breakfast service. Whenever I had a problem or request, they responded quickly and found a solution immediately, which made me feel very well looked after. The breakfast was excellent, with a good variety of fresh and tasty options each morning. The hotel's service and hospitality were definitely the highlights of my stay. Thank you to the entire team for their warm hospitality. The only issue I experienced was with the Wi-Fi, which occasionally stopped working and needed to be reset. A few times I had to contact reception, but they were always quick to help and resolve the problem.

Clean and great staff. Simple but good breakfast. The room, despite a sign indicating cleaning, was not cleaned. I had to wait until the hotel’s door was closed at night to enter.

The location of the hotel was great though was far off from Istanbul airport and we had a hard time finding it. Had hard time finding it from the main bus station.

Location Smell issue!

Great location, excellent standards, staff was rather invisible, which is not a bad thing. They took care to have the room immaculate and the only time they were around was check-in, breakfast and check-out. Not one thing.

Lovely staff Hotel was brill

Superb

Hotel is very clean Staffs are so welcoming and helpful Room has everything

Relatively new 3star hotel with all basic amenities. Booking advertised all kinds of amenities (I.e. bath) that are probably only available in certain rooms as we didn't have them. Also our room was advertised as accommodating 2 adults and a child, but we really wandered where would we put the child if we had one ?

Superb

The location is very good. Close to lots of cafes and restaurants as well as shopping venues and the bus station. Room is clean, staff is extremely friendly and helpful. Breakfast is "ok"-ish - some more diversity would be appreciated. Internet wasn't very good. The first evening I had no internet at all. I could connect to wifi but it provided no internet. The windows mechanism seems to be broken - you better not touch it. I had some hard time trying to close it after I wanted to let in some fresh air.

Good

Superb

Our third time staying at the hotel. The location is really good in Moda, close to lots of restaurants, cafes and shops. Also public transport is very comfortable including Kadikoy public transport port and big paid car parking where you can always find a spot if you are traveling by car.

Great location, super nice stuffs ! Good breakfast!

everything was great

The location is great, the staff are very helpful and friendly for a business hotel. We requested an earlier breakfast to catch our flight and it was delivered without any hassle. The room is very neat. Nothing

The location is great! I like the region Kadikoy and this hotel is in a good location to have walking distance from sighteeing places, bus, tram stops and train stations. The room was very quiet with windows shut, and when open, the noise was not so much to disturb. Staff is very helpful! Mr. Can helped me from the 1st day as I arrived at 8 am and he changed my room to an empty one so I will not wait till the check-in hour. Rooms are very clean! They were really very clean. I liked it a lot! Safety in hotel. Although my door was left open 2 days back to back when I was out, everything was at its place. First of all, I gave this feedback to Mr.Can, and he was all ears to listen and took notes to check what I shared and correct them. The door was not locking itself. Usually hotel doors are designed so that the door shuts automatically and locks so the room is not left open. My room's door was not shutting till the end and I forgot to shut it completely, so the room was left open. There are no hooks in the bathroom or in the corridor to hang things. In bathroom it would be great to have hooks in the shower, on the wall or behind the door so you can hang a towel. In addition there are no hooks in the corridor to hang your coat. You should either use a chair or hang them in the closet, in which are only 4-5 hangers. Last thing, it would be great to check the lamp swithches in the room as some of them may be broken, or not well fixed so it does not work properly. I think these are minor things that can be corrected quickly.

Passable