The David Citadel Jerusalem
About The David Citadel Jerusalem
The David Citadel Jerusalem overlooks the old city of Jerusalem. It features a large swimming pool, free gym, and a range of dining facilities; all with panoramic views. Free WiFi is provided in the entire building Guest rooms are modern and spacious. The bathrooms are large and feature both a bath and shower. You will also find an LCD TV, pillow menu, and black-out curtains. At The David Citadel you have a modern spa and wellness center, plus a range of banqueting halls and business services. You can choose between Mediterranean and Italian cuisine, or a simple snack from the pool bar (open in summer). The hotel is just opposite the Mammilla shopping area featuring a variety of shops, cafés and restaurants. The property is 20 minutes' walk from the Western Wall and 2953 feet from the Church of the Holy Sepulcher. Ben Gurion Airport is 30 mi away.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Location
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We had 2 problems: neither were adequately addressed. 1) The maid broke a portable waterpik that we had plugged in. They replaced it with an inferior cheaper European model, *which i was only ablwe rio use for 2 days before returning home (not useable in the USA). When I told them that I wanted to have a new one for the US, they insisted that I use the European model for two days and promised me reimbursement afterwards. When we requested compensation for the Waterpik, the manager changed her mind and refused. I insisted that I would never have chosen to use a Waterpik for two days, rather than half a replacement for the one in the US, which I would use for years to come. 2) On an other day when we returned to our room after maid service, our room smelled strongly of smoke. We were concerned that someone came in our room that was unauthorized. We were unable to see Hotel video of who entered into our room. We had to wait hours for a return phone call and for someone to come up to confirm that our room smelled like smoke. The security staff tried to tell us that someone was smoking outside our room, and that the smoke was sucked into our room through a vent, although the hallway didn't smell of smoke. Ridiculous. Both events required us to stay in our room for hours waiting for return phone calls and for staff to come up and address our issues. Customer service at this hotel is terrible compared to the USA. Customer service could have addressed our 2 problems. 1) Reimbursement for our broken Waterpik 2) Figuring out how our room smelled of smoke. We were never advised who entered our room. We were not given the ability to review the tapes. We were forced to spend hours on these two issues waiting for staff to address our concerns and our stay at this $1000 a day hotel did not meet our expectations
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Breakfast was amazing!!
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Great location and a well maintained property. Nothing not to like.
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But for the price point things were broken in my room and while some things were fixed others were not. The concierge was not helpful in directing me to bus stops or streets not sure if it was the language although one said I have a car I don’t use that app to get around. They were very helpful in storing my luggage. At breakfast hard to get coffee or special drinks. They were very busy but seemed to have their favorite customers.
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The breakfast was fabulous...a great variety The coffee
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The breakfast was amazing! Samer, the coffee barista was truly an artist. We have never seen such incredible cappuccino art. The staff were great and the room was very clean. The furniture could use a little refreshing but all in all our experience was great! The pool overlooking the Old City is spectacular. Saturday evening dinner service in the upstairs restaurant. We were ignored boy the staff and it took forever to get served. We had a cranky and hungry 2 year old with us.
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Cannot beat the view of the old city from the terrace where breakfast and dinner served
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I was abused by Dan Panorama hotel staff before moving to David Citadel. David Citadel staff were friendly and professionals. Multiple problems in the room. Sink wasn't draining, light bulb went out although they fixed it quickly. Sink made noise all throughout the night disturbing our rest. For the price I expected better.
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Good
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Exceptional
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Overall a good experience, the staff were very polite and respectful. My request for separate beds was actually not approved, even though I got the message it was. There was no toilet paper on the last day, which is very strange for a hotel of that range. The location is great, meals were excellent. But I think there are better options for the money.
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L’écoute
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Locacation excellent. Na.
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Location is great. Na
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Everything . It was delightful.
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The rooms were very dusty under the beds, around the bedside tables, and around the windows.
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Location, and if had a big bath Expensive
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We received the room after an hour of queuing, in a catastrophic state, the toilets dirty, the room full of dust. apart from that, it is freezing in the whole hotel we had to stay locked in the rooms. they do not put the heating. very bad experience for a huge price.
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Superb
