Matsui Bekkan Hanakanzashi

Everything was great. We stayed in 5 separate hotels during our Japan trip and this was easily the most memorable. They cleaned our shoes during dinner service which was exceptionally awesome. The property was great, if I had to be critical on one thing it would be the onsen. The onsen itself was great I just wish it had a cold water tub and a dry sauna. Other than that it was a really nice property.

Good location. Very clean, Very helpful staff. . The breakfast was fine, but we had order western breakfasts for the kids and we receive Japanese breakfasts. They were fine

Great location. Staff was so courteous, helpful, very enthusiastic, patient and very customer oriented Nothing

Mattresses could be a little softer and thicker.

Really liked the location, the accommodations and the Japanese style breakfast!

No notes. A hidden gem.

You truly get a feel for the Japanese "omotenashi" culture. The location is a beautiful ryokan fully staffed and tucked 2 or 3 blocks away from the famous nishiki market. The facility itself is excellent and the staff was incredibly helpful in providing local recommendations and guidance on how to enjoy Kyoto and continue our travels. Amenities were not only fully stocked but also consistently restocked daily. Food was classic kyoto cuisine and excellent with hina matsuri themes in the ceramics with dinner was serviced in room and breakfast the next day downstairs in the large tatami room. Also there's a fascinating bit of history with pictures of when the Japanese royal family came to visit. There are only 2 elevators for the building and can be somewhat crowded with larger parties. I was sad that I couldn't stay longer and enjoy the nearby shopping district more. In general stores open around 11 am on average with some opening at 10am and close around 8 or 9pm. If you have excursions planned in Kyoto then you'll probably need to dedicate a good portion of a day if not the whole day to shop and eat around.

We had a great time- facilites were beautiful, clean, and comfortable. The staff were helpful and accommodating. I would highly recommend.

Excellent breakfast. Traditional Kyoto foods, beautiful serving, terrific service. The public bath was terrific. The Kaisake dinner was delicious, beautiful, and fun. The hotel game me several little gifts - a local pastry, souvenir chopsticks, Matcha tea and chocolate, and a mini-bag to carry my items to the public bath.

Wonderful experience overall. Staff was kind. Breakfast was amazing. Convenient location.

What an amazing experience. The perfect blend of authentic Japanese culture and modern comfort. We cannot recommend this ryokan enough. It was a truly special experience that we will never forget. First off, the location is only a 5 minute walk from the train station, and close to all Kyoto as to offer. Upon arrival, we were greeted with a warm welcome and iced green matcha to cool us off from the August heat. The staff walked us to our room and showed us around. The room had wonderful amenities, from the green tea station with hot water to the traditional Japanese robe that we lounged in every evening. The futons were surprisingly very comfortable! And the air conditioning worked very well. We slept so comfortably every night. We even had sake tasting delivered to the room one evening, and there was in-room massage available that we would have indulged in had we more time. We added on the breakfast for our second morning, highly recommend! Im sure the dinner is just as good. 10/10 stars, we will always remember our time at Matsui-Bekkan

Beautiful hotel . If someone would like to Japan cultural experience I would strongly recommend to stay here . Located in central part . Staff is so supportive . They definitely would like to make your experience exceptional Nothing

Super friendly staff and 100% great service

Exceptional

We loved this place. The rooms are huge and a great change of pace from the usual Japanese hotel experience. The bathrooms and futons are awesome. We also really liked the onsens, if you’re into that experience. The staff are also extremely nice and helpful. Not much.

We didn't take breakfast at the hotel

Awesome kaiseki style breakfast / dinner. Note that rooms with dinner included in the reservation are on a special floor next to the kitchen, so if your booking.com accommodation only includes breakfast, you can't add dinner for your room. Upon request, the staff were nice enough to organize a dinner for us in one of the other rooms one night which was very much appreciated. The staff are incredibly helpful and dedicated to making sure you have a good experience. Knowing some Japanese will help here but even if not, the staff are so nice it won't matter. They even gave us some nice parting gifts at check out. In a very convenient location by the Nishiki Market. I would usually only do a ryokan in the countryside, but if you want that experience in Kyoto, this is a great option at a reasonable price. Highly recommended N/A

Superb

The Onsen was a treat, location very quite yet accessible and easy to get to famous sites and central Kyoto. Easy access to the river and Gion District. The staff were super friendly and helpful.

It was authentic and welcoming to foreigners - I didn't feel anything against me, even though I know there are rules and norms that tourists often flout. But they are nice enough to have signs and messages in English to guide tourists along. Location was another plus, it's right in the middle of a neighbourhood with all the great food and cafes and just a short walk to the downtown area and shopping streets. Kids to the staff too, who are professional and even went to help with luggage. When I tried to help, they said that it's part of their job - I should rest since I'm on holiday ? Not much. Maybe just the supplentary kaiseki meal times are limited, but that's because it's delivered to the guests room over multiple courses, so they can't have too many staff doing it simultaneously. I understand and it's not a big issue.