Holiday Inn Express & Suites Baltimore - BWI Airport North by IHG

Easy check in, friendly, convenient

I was very disappointed I booked three rooms in one transaction (all paid for in one transaction) just changed the other two rooms to my sister and dads name so they could check themselves in if we arrived at different times. I called with in minutes of booking to make sure all rooms were put together and was told that was not something they would do since we had different last names but was then pushed into signing up for their rewards program while on the phone. Assuming that this was just a call center I called the hotel itself to have my request handled to which I was told that they would accommodate and put the rooms together. When arriving our rooms were not together and I was told they could not do it. After not backing down they finally accommodated the request. To make matters worse the manager informed my mother after me walking away they flagged me for stalking since I had called twice to make the request on someone who had a different last name(my sister) mind you I booked all the rooms together and paid for them all at once. I will never book with that company or that hotel again. That was poor communication and just business period.

Complemented breakfast Property was worn and looked like it needed a good refresher

Exceptional

I liked my comfortable bed. The parking was good. Be prepared to pay $10.00 per day for parking. The room rates were good. It was a nice quite stay.

Staff were attentive and accommodating

The staff was friendly and professional. The facility and rooms were great and comfortable The only thing that I would suggest is that you change the wording on your website that there is free shuttle to the airport every 30 minutes as we had to contact the hotel we were at the airport.

Exceptional

The pool was closed. The staff that did my check in was very rude. The sink was clogged.

In the morning, I enjoyed breakfast. The buffet was very neat and well stocked with a variety of hot and cold choices. I had a pleasant stay.

Staff Amenities

Carpet was wet and room had a lot of moisture. We also had a bright flagpole light outside the room.

Great location and super clean and comfortable. You have to pay for parking and it’s tricky if you have to leave and come back because people who are not guests of the hotel park to go to the airport. Basically - hotel guests pay for parking and non guests park here for free….

Great value, very hospitable staff that are proactive in ensuring a pleasant stay. Fantastic shuttle service. Amazing and varied breakfast.

was missing water cooler. Had to go downstairs to drink water but there was no water. had to go to fitness center to drink water

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The breakfast was delicious. Not your normal continental breakfast. Could not have gotten a better one at a restaurant. I would like to also take a moment to talk about the nice young gentleman who was at the front desk when we arrived, "E". He was such a pleasure. I will definitely be booking again when in the area. Bathtub did not drain after shower.

Good. Service with check in and check out with May..was excellent.. breakfast included was great and a bonus.. was in town for weekend getaway in Baltimore.. I highly recommend

Great location with convenient shuttle service. We stayed here after flying in the from UK and used it as a base to visit DC and see a concert at Nationals Park. Great breakfast too. Nothing.

We enjoyed our stay here. Helpful staff and rooms were clean.