SenS Suites Livermore, SureStay Collection by Best Western

Estuvo genial todo

The breakfast was good: oatmeal, waffles, fruit, an omelet, bagels, juice, and more. It was disappointing that the jacuzzi was not working and that the pool was not heated. However, we only stayed for one night, so considering the price, everything was great.

The breakfast was fantastic. We have stayed in higher cost hotels that could learn from SenS. Great value and variety. Thank you I can't think of anything.

Have stayed at this property a few years ago and it was great for a one night stay with a pool & hot tub. Was hoping to get the same experience but the hot tub was out of order. The sole reason for booking this property so needless to say it was majoring disappointing. It seemed a little runned down from before- some landscaping would do it justice. It gives a sketch feeling from the run down cars that are parked there but in all fairness the room was clean, the bed was comfortable, and the shower was hot. Would not return.

It was only two staff members made me and my family very comfortable

Very clean and comfortable. Love to lay out of the room. Staff was exceptional. Would go there again but see below We picked this hotel out of all the surrounding hotels there that we have stayed at before because the your hotel had an outdoor spa. Both my wife and myself have troubles and we're looking forward to spending several hours in the spa on our anniversary. But no one told us when booking that the spa was broken and out of work and several other people at the pool told us they'd been there for almost a week and it has been still broken. So sad. Kind of ruined our night. We loved everything else about the hotel

Breakfast was not waw, most of the days things ran out and we had to eat elsewhere. I believe the property was not prepared for big group of people and waited till the last minute to prepare for the meal. The property itself was okay, but unfortunately, the experience with some of the male staff completely ruined our stay. The front office staff, especially the young man working at the desk, was extremely rude and unwelcoming from the beginning. He provided absolutely no explanation about the property, the facilities, or the rules. We basically had to figure everything out on our own. Only made me pay and sign and gave my my room keys, THATS IT The situation with the pool area was even more disappointing. The man in charge of the pool area was also very rude. We were sitting there having a normal conversation and were not disturbing anyone. Instead of simply approaching us and politely letting us know that the pool area was closed at 10 PM, the police were called because, according to the staff, we had not left the pool area at 10 PM. Mind you, there is a sign without operating hours on it ! go figure If someone had simply approached us and kindly said, “The pool area is closed now, please head inside,” we would have had no problem complying. There was absolutely no need to escalate the situation in that manner. That is not what I would consider good guest service or hospitality. I do want to mention that the female staff members we encountered were pleasant and nice. Unfortunately, the behavior of the male staff members made a much stronger impression and left us feeling very unwelcome. The property itself is okay, but based on our experience with the staff, I would not stay here again and would not recommend it. Especially for big groups or families. Good customer service matters, and unfortunately, that was seriously lacking during our stay.

We loved this place, rooms are big and clean, also great price.

The same night staff worker call the cops for the guest because we were just chillin around the pool with friends and family,but the cops said they get an call for guest was mishandeling around the pool.that was an lie. The room were clean Breakfast first day we arrive were good,bit other days was missing sometings was missing

they enter your room even if you ask them not too! the one my patio while i’m not there then leaves it unlock. they have roaches and mice. and for the price they charge this isn’t ok. i report it an they just stared at me.

Muy buena suite, limpia, cómoda, enseres, cocina, nevera aire acondicionado. Todo funciona de maravilla. Cuartos cómodos, buen matre. Piscina limpia, dsayunos completoals muy buenos. Accesible. Me atendieron de maravilla. Me volveria a quedar.

Muy bueno excelente atención

Exceptional

Breakfast was good. Staff was nice. Our bed was not comfortable. The toilets are too low to the ground. We had to go out and purchase ($50) a toilet seat so we were not almost on the ground

Pleasant

Very quick check in process, room was as advertised, good amenities. Wasn’t able to utilize the pool/gym area, but breakfast was wonderful.

The room was super clean , one of the most comfortable beds I have ever slept in . The pillows which is always a problem were awesome . Even though the place is never to the freeway there was no noise at all . Everything worked in the room . Good was delicious as well

Refunded one night and upgraded us to a bigger room. To our surprise this room was worse, they were MICE. Very unsanitary, unclean, old and smell like mold. Don’t stay here with your family

Nice clean room with kitchen, living area and bed.

they gave roaches and when i informed them they just looked at me