Extended Stay America Select Suites Chicago Lombard Oakbrook

Staff was friendly at check in. The room was nice and cold on arrival! The room had left over damp towels in the bathroom on arrival. The sheets/pillows smelled like mild dew. It had a sour scent to it. The place needs a thorough cleaning. The elevators need to be swept and mopped.

Great hotel, clean, quiet, great staff, very helpful.... Shopping, dinning, entertainment everywhere...

Safe, quiet, great staff, clean, shopping, tons of restaurants.....

It's home away from home.

Unfortunately when we arrived there was no one there to check us in and another customer was waiting. He said the checking person was at another property. Once she arrived she was extremely rude and told me that 2 of my kids were not allowed to stay with us as there rooms only accommodate 4 people I explained that when we booked we indicated there was 6 of us and the website allowed us to book. She then proceeded to tell us that only 4 of us could stay I then had to call a family member and ask them to take 2 of my children. She then proceeded to call the manager and tell them that in the morning they needed to check our room to check how many people were there? She then told us that if the manager saw more then 4 people they would kick us out. We told her we understood and that we had made arrangements for 2 of the kids to go somewhere else. This all happened at a very difficult day for us as our home in Indiana was hit by tornado and we had to drive all the way to this hotel as no other hotels had any occupancy. The night checking lady needs to be retrained as her treatment of customers is very bad.

Passable

It was ok try a hot breakfast other than that it was excellent Bonus point some kind of special

Location The room...I will never recommend this facility

There floor carpet is so bad, if you walk without socks you’re foot will be stuck. They need to change the rug. Also house keepers only come twice a week, but I never see any one came to clean while I stay.

Not well maintained. Half of the stuff in bathroom was broken, windows sills were dirty with black stuff. Bathroom tub was chipped off. Would not recommend.

The place is super dirty, took 15 minutes to get checked in because there is never anybody at the front desk, and at night time it's luck of the draw to get in the front door with your key. Took about 5 minutes of constantly swiping my card to get into the lobby before it would work. One time we had to wait for someone coming out to get in. Don't bother using the phone at the door to call staff because they don't answer. Wifi absolutely doesn't work at all. The blankets had black hair wrapped up in them. You can tell the bed was just made not cleaned. Will never return to this location.

This place was so run down that we checked in, went to our room and literally checked out with 5 mins. It was filthy, smelly, run down and should be condemned. We simply could not believe it. Get this, I have asthma and asked for a room that doesn’t allowed pets, o was assured of that as a health concern, once we went to the room, there was actual dog FECES on the floor. Two small piles next to the bed. Everything in there was disgusting. We simply could not believe it. I’ll attach pictures and videos.

Staff was courteous. Location was good. Facilities need repairs and updating. Room wasn't very clean.

Bad

Exceptional

Everything was fine and as expected. Great friendly staff, very quiet area, easy access to everything in the the area...

That there wasn't no breakfast

The floor in the room was filthy. Not with trash but didn’t appear to have been mopped in a while. Considering that you could bring pets, made you wondered why the floor was so dirty.

This place looked like it was housing section 8 displaced people. There was generally someone out front smoking. The inside looked weathered and worn, as was the furniture in the room. There are NO amenities, No breakfast, No pool, No snack room, No coffee, Nada! The bed was horrible. It was lumpy, with virtually no support. The room was reasonably clean, but looked dated and worn. The front desk is behind large, plexiglass panels. It looked like for security reasons, which begs the question as to how safe the place was. There was a police officer in the building my third night, but not sure of the reason - definitely responding to someone's complaint.

We stayed because of a bad weather storm wish we would’ve kept driving. The window ledges let water in the sofa couch was stained and completely discolored from how dirty it was. The shower was dirty. We took a nap and left at 5am the next morning. Room was very hot and humid inside. Area is nice but definitely not where I would bring the family if you avoid it. They were also missing light bulbs to the lamps very dark.