The Z Hotel City

The price for being in Central London couldn’t be beat. The front desk staff were great. The bed was stiff

Service and a very friendly stuff ☺️

Exceptional

Had a great stay. Super clean rooms and very minimal too, nothing too fancy but hassle free. Loved the area, close to coffee shops and public transport. The rooms were slightly compact but we were aware of that before we booked, so no complaints.

Location and room were great, the reason why we booked

Very clean, great location, bar and restaurant open 24hrs we knew the room would be small but was just a little surprised but as expected and described

Super Location for a 1 Night stay before taking a train out. Nice AC, seemed clean overall Room was super small but ok for price and they say already at the booking that there’s no window

Great location Small room but good for the price

Flexibility of staff - when I arrived late at night after a long travel day, I was informed that the AC in the hotel wasn't working but was promptly switched to a different room with a window in order to have some freshness and relief. They also booked a breakfast for the next morning free of charge as an apology. Bed was comfortable, facilities modern and clean, walkable distance to many central things and a short walk to the tube, complimentary water and coffee was provided, I almost missed the hotel because the sign is tiny, the room (a family room) was also tiny. No way a family of four would have had comfortable space there, I could barely open one suitcase to pull sth out. As I stayed in the room on my own, I had no issues with it but the bathroom is separated by a frosted glass meaning you can see and hear everything in the bathroom when standing outside

The beds were very comfortable, and great to have the TV at the end of the bed. To be honest the family room is not for a family of 4. Especially when there is 2 men that are over 6ft. No room for suitcases. If you wanted to sit dwn , we had to open bathroom door and sit on toilet seat,or sit on d step of d lil stairs going up to d other bunk bed, which is ridiculous. When getting changed , 2 people had to wait outside bedroom door until the other 2 ppl got changed, which was also very tight for the other 2 to get dressed. Couldn't swing a cat in it. And for the toilet and shower, right beside the beds. Even though its meant to be frosted glass, you can still see. Not great when a family is sharing.shower water came out onto floor near the bed, and Aircon was not great, especially in that heat we had in London.I definitely would not recommend this type of room for 4 people, even though its a family room.

Just worked for where it was The lack of privacy with the glass doors/portioning

Very good

The room was clean, comfortable and exactly how expected we were pleased that the plug sockets had usb charging and there was plenty of plug sockets within the room The cost of breakfast was not worth the price and it was too basic for the amount paid. The lift was broken on the 1st night we stayed there and they didn't know when it was going to be fixed, luckily we were only on the first floor, if we were any more than i would have had to struggle or ask to change rooms due to difficulties with too many stairs.

Very good

The location itself is great and walkable to many things with lots of coffee and breakfast places nearby. We did not get the room we reserved because it did not have working air conditioning and when we complained to the hotel they threatened to make us just stay elsewhwere. I had to beg them to accomodate us in two separate rooms but neither had good working air conditioning at all. Rooms are extremely tiny as well.

Complementary water in room was welcome due to high summer temperatures Bed was hard, not firm, hard!! Aircon was noisy..

Staff where extremely friendly and helpful, was able to check in my luggage in the morning, and it was in my room when I checked in later in the day

Good

As an elderly disabled traveller, the ground floor "disable" adapted room was uncluttered, with a generous fully functioning en-suit. I did not find the constant air conditioning intrusive and the room has controls for climate and lighting. Only one stool for seating or the bed, could be cosy ! if accomodating two people but it is setup really for a single wheelchair user to navigate the space safely, with everything within reach. Front reception constantly attended 24hrs with brilliant staff for any issues. I would have given more "excellent" marks but for a couple of things....... the bed linen was emaculately clean smooth pressed cotton but has some small holes in.. secondly the room had been cleaned to a very high standard, the room has lowered sink and high toilet, safety pull cords but the shower head was left high up on the rail, so out of reach if I had been in a wheelchair. Lastly I had to ask staff to lower the room window blind which seemed to be broken ? and left only half closed. The did assist imediately... these are very small points and location for eating out or the small 24hr cafe were great..

Pillows were fab Room not clean, shower had empty cannisters for soap etc and hair on one of the bottles, carpets throughout the hotel were stained and dirty downstairs, not good.