Marble Apartments Tooting House

Bad

Nothing One hour before we arrived, we were contacted by the property, and they cancelled our booking, leaving us with a massive problem because we were there for wimbledon tennis and had no were to stay. They replied to our first text saying they would refund us but then did not respond to any further texts. We had to contact our credit card company and go through the complaint procedure before getting our money back 3 weeks later.

The bedding was clean It was dirty nothing was in working order . You are asked to pay any exorbitant deposit , in case you break something

We booked 3 bed rooms house (Check in -24.12.2023 and check out - 26.12.2023), but at the last moment they changed it to 2 bed rooms house promising a 15% discount. They have not refunded even that 15% as yet. One family had to sleep on a sofa bed.

The water pipes screamed at us whenever we turned off the water

Approximately 6-7 mins walk to tube station This property was in very bad repair, broken handles, wallpaper peeling off, faulty light fittings, broken towel rails, blinds broken and not working. All taps in the house were leaking and when it rained one night water poured in through the bedroom and down into the lounge. The area was average and really do not have many positive things to say about the property. To top all that off there was construction in the adjoining house and also the house across the road and at the back of the property. It was very noisy from 6am in the morning except Sunday morning. The pipes also made a terrible groaning sound during the night and we had to get up 4 times to turn on the taps to relieve the pressure and stop the noise!!

Convenient, clean Shower blocked, lounge on bricks, lots of mold

All in all, the apartment delivered what we expected: nice place to sleep ad possibility to cook for the family and also easy to reach the City. Unfortunately we didn't go to Tooting House, instead we were in Marble Apartments Tooting Broadway - due to plumbing issues. Nevertheless the rearrangement went smoothly. The apartment ha two bedrooms, the beds are comfortable, and also there is an additional bed option made from the sofa in the living room. The kitchen has the necessary equipment (cooker, micro, fridge) so we could cook for ourselves. The front- and backyard wasn't nicely maintained, a renovation is really high time. Also true for the bathroom. Water from sink and tub flows directly out to the backyard, the tub is very slippery, there is no mirror in the bathroom and the shower holder is broken, also the bathtub screen is old. So is the kitchen. Everything can be used bt it is not even close to the one attached to the apartment description - kitchen cunter is scrtachy, puffed up in some places , the furniture is at least 15 years old, as are the sink and the kitchen accessories. It could be used but I couldn't forget that it is not even close to what I saw on the pictures and it is disappointing. Also several power sockets were out of order which was also unconvinient. On the othe rhand, the host was kind to provide us 20% refund via Booking.

Tooting is a lovely area, with quality restaurants and pubs (Antelope and Selkirk Arms especially). Fast and straightforward Underground service to Central London. Tooting has a fun undercover market and many fresh food outlets, and a large Sainsbury's for groceries. In flight we are told the house we booked (GBP 124 per night) was no longer available. Could they move us to another address/ apartment while the boiler was being fixed? The online price for this apartment was GBP92 per night. We were offered a 15% discount to switch. So, snow in London. 15 hour flight. We tried the door code of the new address. No luck. Eventually, having been assured the code was right, we queried the address. Oh (you know what's coming!!) they texted the wrong address. Nothing was then heard for the remainder of our stay, so presumably the boiler in our nice apartment never got fixed. So we were charged a premium 3 bed rate for a 2 bed apartment of a poor standard. When we queried this we were told that we had agreed to the 15% discount, so that was that. Nevermind that the tariff was 30 GBP less per night.

Good

Superb

Location

Very good

Exceptional

Exceptional