SureStay Hotel by Best Western Beverly Hills West LA

Oh my goodness. The staff went above and beyond, to make my stay comfortable. Will be back again. 5 stars plus

The location was great for our planned activities.

Location, price and front desk courtesy. Room quite small. Hardly space to move around. No chair to the desktop.

The rooms have been renovated and the beds are comfy. Location is close to Hollywood, and LACMA. Driving out of the parking lot if you have a big SUV is quite challenging. The driveway to the underground parking is so tight, I barely fit and needed to maneuver my SUV several times. Otherwise, the hotel overall is clean and appears to have been renovated.

Location Breakfast is a joke

Food and cleanliness all good. The hotel could use signage on where to park as there is no drive-up parking to check in. Once checked in, parking for a small car was convenient and included.

The parking sucks if you don’t get there early you park on the street two hour parking. Only one handicap parking and the manager was using that grrrrr

Property was run down. Beds very uncomfortable. The staff was super nice and helpful.

Not enough parking. They say first come first served. The lower level parking is too narrow, everyone comes and goes almost denting their car. There will always be one person outside guiding otherwise, it's hard to make it without causing an accident.

everything

The room is small. And there is a dog barking across the street.

The receptionist was very, very accommodating to all my needs five star for me

Never coming back.

Location

The only thing is that no coffee is available during the stay

Location fine Advertised queen beds, but none of the rooms have them. They are all full size. Live cockroach in the bathroom. Broken and cracked shower surround. Gnats coming out of open drain in shower. Very noisy rooms. Expired smoke detectors beeping all night from another room - not replaced for 2 days despite letting them know about them. Facilities seriously dilapidated and need lots of work.

They said they had a complete breakfast. All they had was cereal, fruit and waffles no eggs, no sausage no hashbrowns. That’s the only reason why I’ve booked this hotel because they had a complete breakfast. I was so disappointed. I wanted to cancel my second day, but I decided differently and stayed, but I did not eat no breakfast.

The room had a strong smell. Also the sink was leaking water onto the carpet. Will not stay there next time

Parking there is a so difficult.

Everyone was great