Courtyard by Marriott Boulder Broomfield

Noisy air conditioner

Very poor management, there was one employee at the front desk, he was amazing. He worked his butt off because the hotel had issues with the key lock system to customers doors. He had 45 check-in that night and he was all alone his manager knew about the situation I contacted her as well through phone and no one returned my call. The man was stranded at the hotel with no help sweating wow guest we’re standing around trying to get in the road. There were several guests that were not happy with the situation due to poor management. The hotel manager knew about the situation and did not come in or send help. The lock situation did not get fixed therefore, you either had to get front desk to let you into your room or leave your door propped to get back in your room which leaves and opening for someone to come in and steal your stuff the hotel is nice. I give it five stars, but the management is very poor. I contacted Marriott home office to report the issue. I’ve stayed here before and it was an amazing stay, but the fact that an emergency or in a situation where things go wrong management does not care. I think Scott needs a raise for his ability to manage all the chaos by himself.

The hotel was clean but the beds were terrible I can feel the springs. They need better food amenities and provide free breakfast.

Tried 1/2 to download and it never worked

Very clean and comfortable. I appreciated the stay

Excellent hotel, very clean organized modern. The staff was friendly and helpful. Price was very good considering the location.. highly recommend!

It was great! Clean, friendly, we loved it!

Good

When we arrived, the refrigerator didn’t work and the phone didn’t work either. They switched rooms for us, but the phone still didn’t work. The room was not as clean as it should’ve been for a courtyard by Marriott.

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Unfortunately, this was a disappointing stay for our family. We had reserved a room with balcony and more importantly the small couch for our children to sleep on. When we got to our room it was not that, they just put us in a tiny room with 1 king bed, I went back to the front desk and said this was not the room type we had reserved. She told me that they overbooked therefore changed our room to something different and that there was nothing she could do about it. I find it confusing that I am allowed to choose the room I want on Expedia, prepay for it and then not be able to get that room. I also find the customer service lacking as she didn’t even tell us this at check in. We choose rooms along our travels to best suite our families needs and so if it was not available we would have searched for somewhere that does.

clean room

Location, staff, amenities and great idea to have a bistro/bar open late night

The lighting in the bathroom could be better

The staff was amazing and very friendly. The hotel was a little run down, but clean. The pool was probably the dirtiest. It needed some attention with how hazy the water was. There were some things around the hotel that should be fixed cosmetically. But overall it was a good place to stay.

Shops nearby

It was a pleasure staying here! Staff was super friendly and place is clean exceptional!

This is a great place to stay for BOLDERBoulder participants.

No tea in the rooms was a throwback to 1990’s

One of the better hotels I’ve stayed t recently.