Holiday Inn Louisville Downtown by IHG

The bar staff and night shift cooks were ABSOLUTELY AMAZING! Nice, down to earth drinks were great night time food was amazing! The overall hotel is a little unorganized. I would NOT book here agin!

The hotel was good for a quick trip through. Very clean and reasonably priced. We didn’t spend much time there to have much more to share.

The hotel could use some upgrades. And the parking is $36.00 a night. That is ridiculous.

Professional staff especially Valet Parking Attendant

Excellent staff, very friendly and helpful. Rooms were clean and well kept. Location was perfect.

Todo limpio y excelente atención!!

Clean room, great location with friendly staff.

The property was clean but my bed linen was dirty. I believe it was just a stain that didn’t come out in the laundry but I think they should get rid of those. They did changed it though. I stayed several days and I don’t believe they changed the linen everyday nor did they clean the bathroom. So the hotel and room was nice but the cleaning crew needs to do a better job.

We stayed 2 nights and the first night we received a phone call at midnight from the front desk that my vouchers were available for breakfast. I was furious that they called at midnight. They could have been slipped under our door. There was no need to call at midnight.

Comfortable room. Easy in and out. They wanted $35 plus tip to vallet park my car. That's a bit extreme considering I arrived at 8pm and left at 630 am.

Room was very clean and maintained well Did not realize when booking that the only parking was valet parking and the cost

The Holiday Inn Downtown Louisville was a pleasant experience. We were not in the room except to sleep but all the staff were very helpful and pleasant and made us feel welcome. The rooms were clean, clean and clean! Valet parking was a little pricey and we had a late check-in so it was necessary.

Several issues affected my stay. The upstairs guest balcony was closed, leaving only a street-level space where I was repeatedly approached by people asking for money and cigarettes. Restaurant operations were inconsistent, and I received conflicting information about opening times and room charges. The most serious issue involved duplicate charges on my card that remain unresolved. When I raised the issue, the manager told me I was “not the type of person they welcome” and “not their ideal guest.” After many years of business travel, I have never been spoken to that way. While the room was fine and many employees were kind, the billing issues and management’s comments overshadowed the positives. I hope the charges are corrected promptly and future concerns are handled more professionally.

The property is a lot smaller and on a cramped corner. Unfortunately, my stay was disappointing overall. The room itself felt quite cramped, and there were several maintenance issues. The overhead light in the room did not work, and only two of the four lamps were functioning. My biggest concern was the interaction I had upon arrival with the valet attendant. When I pulled in, he immediately stated that the lot was full, despite there appearing to be several available spaces. I politely explained that I was checking into the hotel and had a reservation. He repeated that the lot was full. Wanting to understand the situation, I asked for clarification and specifically whether that meant I would not have parking despite having a reservation. He responded that wasn’t what he was saying. Since I still didn’t understand how parking was being handled, I asked again for clarification. At that point, he looked at me and said, “Actually, I don’t give a ****. Park where you want.” The interaction was strange and completely unprovoked. I was not being rude or argumentative—I was simply trying to understand the parking situation. Additionally, the entire first floor smelled strongly of marijuana. The odor was noticeable enough that it could be smelled from the third floor. I will say that the front desk clerk was polite and professional, which I appreciated. We were also able to hear loud aircraft noise throughout the night. To be fair, that is partly on me, as I was unfamiliar with Louisville and did not realize how close the hotel is to the airport. Overall, the combination of the poor first impression, maintenance issues, strong marijuana odor, and noise made for an unpleasant stay. While I appreciated the kindness of the front desk staff, I would not choose to stay here again.

It took a couple of trips around blocks in the area to find the hotel entrance. Very poor signage. When we arrived at 5pm there was absolutely no one to be found. There was another couple who had arrived 10 minutes before we arrived. We waited ab15 minutes for someone to be at the desk. The person was very nice. Then we decided to have dinner in the restaurant there. We went there at 6pm and again, no one on sight. Went to the desk clerk and asked where the restaurant staff were hiding. She didn’t know and said for us to go and have a seat in the empty eatery. A few minutes later a person arrived. They were all very friendly.

Shower was terrible and no parking was valet only.

For one night - the best choice

Didn’t like anything about that hotel

The room had a musty cigarette smoke like odor. We added breakfast to our stay and chose this hotel because they had a hot breakfast. However, it opened late due to the one staff member who works breakfast having an emergency, which we understand. However, we had to leave no later 7 and the replacement did not arrive until 6:45am (supposed to open at 6am). There way no way we would have had enough time for her to open, and for us to order and eat. The front desk did rectify the situation by saying they would issue us a refund in amount of breakfast, so we were grateful for that. Just disappointed that the hotel only employs one breakfast staff member and we chose this location for a food breakfast and could not eat.

Friendly staff The room had a musty cigarette smoke like odor. We added breakfast to our stay and chose this hotel because they had a hot breakfast. However, it opened late due to the one staff member who works breakfast having an emergency, which we understand. However, we had to leave no later 7 and the replacement did not arrive until 6:45am (supposed to open at 6am). There way no way we would have had enough time for her to open, and for us to order and eat. The front desk did rectify the situation by saying they would issue us a refund in amount of breakfast, so we were grateful for that. Just disappointed that the hotel only employs one breakfast staff member and we chose this location for a food breakfast and could not eat.