Extended Stay America Select Suites - Madison - Old Sauk Rd.

The toilet leaked, nobody at the front desk so I could get it fixed. I tried several times to find someone. The front desk lady was very nice, but didn't speak much English. The area around the hotel was beautiful. We were charged for our dog even though he is a ESD and we had papers to prove it.

Simply do not stay at this hotel.

Lots of broken glass in parking lot. No room cleaning unless you ask. They charge for towels. I've never heard of that before.

Very spacious room. The floors were clean. Not sticky, slippery, or dusty to make the socks turn black. There was a full sofa with a coffee table. There were two Extended Stays right next to each other. Looks like a few abandoned cars in the parking lot. The front clerk was going to charge me again even though I already paid online. Their computer system may not be working properly. After, I showed my receipt they were satisfied.

There was pee on the toilet seat in our room and the table tops were sticky. They moved up a second room and the tables were not cleaned there either. They gave us sanitizing wipes to clean them. We were told we'd get a discount at checkout. They didn't do that and haven't returned my calls.

Our toilet never worked. We tried maintenance and we tried the front desk no one was ever available.

Room was perfect and fit our needs great. Loved the kitchen and the suite we had was very large for a great price. Our toilet never worked. We tried maintenance and we tried the front desk no one was ever available.

Nothing There was no ice machine or didn't have coffee or anything like most hotels have.

Location was good for proximity to my clients facilities and for food and grocery stores. Facilities are in a poor condition. It's an older facility and hasn't been well maintained, probably why it so cheap compared with other companies. Walls are very thin so you can hear your neighbours at all hours. Carpets smelled off dog urine as pets are allowed and I guess they don't clean the carpets well after pets have stayed. The range was almost as old as I am and that's old and couldn't control temperatures for cooking! Be warned the rooms have absolutely no crockery or pots and pans. You can buy them but that's expensive and still doesn't give you everything you need. Room also smelled musty and I had a lot of allergic reactions probably due to mold somewhere. I got trapped there as there were never any openings at other long stay hotels during my visit or I would have moved.

Bad

Pleasant

Not much It was a little run down. Felt very dirty. Had a strong odor of cigarettes.

Smelled like weed every time you walk in the door. Entering the room it smelled like someone had been vaping for a long time.

Exceptional

Couch bed had no sheets Ripped curtains No coffee or water Oily face / palm prints on the window Amenities- one broken soap bar+ ripped towels Shower barely working But the worst part is staff: don’t pick up the phone , nasty attitude. Right at 11 knocked multiple times telling us that we needed to check out, followed by a phone call stating:” Are you checking out or what ?”

Snow removal was pathetic

Location, assistant manager Snow removal was pathetic

Exceptional

Exceptional

Exceptional